How To Fix CRM_SRV_WEBREQ_ORDER117 - No views exist for request category &1, or you do not have authorization

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_WEBREQ_ORDER - Connection of Web Service Request to Transaction

• Message number: 117

• Message text: No views exist for request category &1, or you do not have authorization

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_WEBREQ_ORDER117 - No views exist for request category &1, or you do not have authorization ?

  The SAP error message CRM_SRV_WEBREQ_ORDER117 indicates that there are no views available for the specified request category, or the user does not have the necessary authorization to access those views. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to access certain functionalities or data related to service requests or orders.
  Causes:
  
  No Views Exist: The specified request category does not have any views defined in the system. This could be due to configuration issues or missing data.
  Authorization Issues: The user attempting to access the views does not have the required authorizations. This could be due to missing roles or permissions in the user's profile.
  Incorrect Request Category: The request category being used may be incorrect or not properly configured in the system.
  System Configuration: There may be issues with the configuration of the CRM system, such as missing or incorrect settings in the service order management.
  
  Solutions:
  
  
  Check Views Configuration:
  
  Verify that the views for the specified request category are correctly defined in the system. This can be done by checking the configuration settings in the SAP CRM system.
  If views are missing, you may need to create or configure them according to your business requirements.
  
  
  
  Review User Authorizations:
  
  Check the user’s roles and authorizations to ensure they have the necessary permissions to access the views related to the request category.
  You can use transaction SU53 to analyze authorization failures after the error occurs. This transaction shows the last authorization check and can help identify missing authorizations.
  
  
  
  Validate Request Category:
  
  Ensure that the request category being used is valid and correctly configured. You can check the configuration settings in the CRM system to confirm this.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific error message for any additional guidance or known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide patches or additional insights based on the specific version of your SAP system.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SU53 for authorization checks.
  SAP Notes: Search for SAP Notes related to the error message for any updates or fixes that may be applicable to your version of SAP CRM.
  User Roles: Ensure that the user roles are aligned with the business processes and that they are regularly reviewed and updated as needed.
  
  By following these steps, you should be able to diagnose and resolve the CRM_SRV_WEBREQ_ORDER117 error in your SAP CRM system.