How To Fix CRM_SRV_WEBREQ_ORDER118 - Request cannot be displayed; no display authorization for any view

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_WEBREQ_ORDER - Connection of Web Service Request to Transaction

• Message number: 118

• Message text: Request cannot be displayed; no display authorization for any view

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_WEBREQ_ORDER118 - Request cannot be displayed; no display authorization for any view ?

  The SAP error message CRM_SRV_WEBREQ_ORDER118 indicates that a user is attempting to access a request (or order) in the SAP CRM system but does not have the necessary display authorization for any of the views associated with that request. This is a common issue related to authorization roles and profiles in SAP systems.
  Cause:
  
  Missing Authorizations: The user does not have the required authorizations to view the specific request or order. This could be due to missing roles or authorizations in their user profile.
  Role Configuration: The roles assigned to the user may not include the necessary authorizations for the CRM views they are trying to access.
  Object-Specific Restrictions: There may be restrictions on specific objects or fields that the user is trying to access, which are not covered by their current authorizations.
  
  Solution:
  
  
  Check User Authorizations:
  
  Use transaction SU53 immediately after encountering the error to check the authorization check that failed. This will provide insight into which specific authorization object is missing.
  Alternatively, you can use transaction SU01 to view the user’s roles and authorizations.
  
  
  
  Review Role Assignments:
  
  Ensure that the user has the appropriate roles assigned that include the necessary authorizations for CRM transactions and views.
  If the user is missing roles, you may need to assign the correct roles that include display authorizations for the relevant CRM objects.
  
  
  
  Modify Roles:
  
  If the roles are assigned but do not have the necessary authorizations, you may need to modify the roles using transaction PFCG. Add the required authorization objects to the role.
  Make sure to include the necessary authorization objects related to CRM, such as CRM_ORDER, CRM_ORDERADM_H, etc.
  
  
  
  Testing:
  
  After making changes to the user’s roles or authorizations, have the user log out and log back in to ensure that the changes take effect.
  Test the access again to confirm that the issue is resolved.
  
  
  
  Consult Security Team:
  
  If you are not authorized to make changes to roles or authorizations, consult your SAP security team or administrator for assistance.
  
  
  
  Related Information:
  
  Authorization Objects: Familiarize yourself with the relevant authorization objects for CRM, such as CRM_ORDER, CRM_ORDERADM_H, and others that may be relevant to the views the user is trying to access.
  SAP Notes: Check for any SAP Notes related to authorization issues in CRM, as there may be specific guidance or updates that could help resolve the issue.
  Documentation: Review SAP documentation on user roles and authorizations to better understand how to manage and troubleshoot authorization issues.
  
  By following these steps, you should be able to identify and resolve the authorization issue causing the error message CRM_SRV_WEBREQ_ORDER118.