How To Fix CRM_SRV_WEBREQ_ORDER057 - Request category & is not active

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_WEBREQ_ORDER - Connection of Web Service Request to Transaction

• Message number: 057

• Message text: Request category & is not active

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_WEBREQ_ORDER057 - Request category & is not active ?

  The SAP error message CRM_SRV_WEBREQ_ORDER057 indicates that a specific request category is not active in the system. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to process a web request related to service orders or similar functionalities.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Inactive Request Category: The request category specified in the error message is not activated in the system. This could be due to configuration settings or missing entries in the relevant customizing tables.
  Configuration Issues: There may be issues in the configuration of the CRM system, particularly in the area of service order management or web service requests.
  Authorization Issues: The user may not have the necessary authorizations to access the specified request category.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Request Category:
  
  Identify the request category mentioned in the error message. You can find this in the transaction or log where the error occurred.
  Go to the customizing settings in SAP (transaction SPRO) and navigate to the relevant area for service order management or web request configuration.
  
  
  
  Activate the Request Category:
  
  In the customizing settings, ensure that the request category is activated. This may involve checking the settings under:
  
  CRM > Service > Order Management > Define Request Categories
  
  
  If the request category is not listed or is inactive, you may need to create or activate it.
  
  
  
  Check Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to access the request category. This can be checked in the user roles and profiles assigned to the user.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific request category and the error message for any additional configuration steps or prerequisites.
  
  
  
  Testing:
  
  After making the necessary changes, test the functionality again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or patches related to this error message.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SPRO: For customizing settings.
  CRMD_ORDER: For managing service orders.
  SLG1: For viewing application logs, which may provide more context on the error.
  
  
  Support: If the issue persists after following the above steps, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_SRV_WEBREQ_ORDER057 error message.