How To Fix CRM_SRV_CONT_QUOT091 - Could not set user status for the service contract quotation

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_CONT_QUOT -

• Message number: 091

• Message text: Could not set user status for the service contract quotation

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_CONT_QUOT091 - Could not set user status for the service contract quotation ?

  The SAP error message CRM_SRV_CONT_QUOT091 indicates that the system was unable to set the user status for a service contract quotation. This error can occur due to various reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to change the status of the service contract quotation.
  Status Profile Configuration: The status profile assigned to the service contract quotation may not be configured correctly, or the status you are trying to set may not be valid.
  Business Transaction Lock: The service contract quotation might be locked by another transaction or user, preventing status changes.
  Incomplete Data: Required fields or data might be missing or incomplete, which can prevent the status from being set.
  Custom Code or Enhancements: If there are custom developments or enhancements in the system, they might interfere with the standard process of setting user statuses.
  
  Solutions:
  
  
  Check Authorizations: Ensure that the user has the necessary authorizations to change the status of the service contract quotation. This can be done by reviewing the user's roles and authorizations in the SAP system.
  
  
  Review Status Profile: Check the status profile assigned to the service contract quotation. Ensure that the status you are trying to set is valid and that the profile is configured correctly. You can do this in the customizing settings under:
  
  SPRO ? Customer Relationship Management ? Service ? Service Contract Management ? Define Status Profile.
  
  
  
  Check for Locks: Verify if the service contract quotation is locked by another user or transaction. You can use transaction SM12 to check for locks and release them if necessary.
  
  
  Validate Data: Ensure that all required fields in the service contract quotation are filled out correctly. Check for any missing or incorrect data that might prevent the status change.
  
  
  Debug Custom Code: If there are custom developments, consider debugging the code to identify any issues that might be causing the error. You may need the help of a developer to analyze the custom logic.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message. There may be patches or updates that resolve known issues.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER (to manage service contracts) and SM37 (to check job logs).
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  Documentation: Review SAP documentation related to service contract management for best practices and troubleshooting tips.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.