How To Fix CRM_SRV_CONT_QUOT006 - E-mail sent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_CONT_QUOT -

• Message number: 006

• Message text: E-mail sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_CONT_QUOT006 - E-mail sent ?

  The SAP error message CRM_SRV_CONT_QUOT006 typically indicates an issue related to the sending of emails in the SAP Customer Relationship Management (CRM) system. This error can occur during the process of sending emails, particularly when dealing with service quotations or similar documents.
  Cause:
  
  Configuration Issues: The email sending configuration in SAP may not be set up correctly. This includes settings related to the SMTP server, email addresses, or other related parameters.
  Missing Data: Required fields or data may be missing in the document or transaction that is being processed, preventing the email from being sent.
  Authorization Issues: The user may not have the necessary authorizations to send emails from the SAP system.
  Technical Errors: There may be underlying technical issues, such as network problems, server downtime, or issues with the email client.
  
  Solution:
  
  
  Check Configuration:
  
  Verify the SMTP configuration in transaction code SCOT. Ensure that the SMTP server settings are correct and that the system can connect to the email server.
  Check the settings for the email sending method in the SAP system.
  
  
  
  Validate Data:
  
  Ensure that all required fields in the service quotation or document are filled out correctly. This includes checking for valid email addresses and other necessary information.
  
  
  
  Review Authorizations:
  
  Check the user’s authorizations to ensure they have the necessary permissions to send emails. This can be done through transaction code SU53 or by consulting with your SAP security team.
  
  
  
  Check Logs:
  
  Review the application logs (transaction SLG1) for any additional error messages or details that can provide more context about the issue.
  
  
  
  Test Email Functionality:
  
  Use transaction code SOST to check the status of sent emails. This can help identify if the email was queued, sent, or if there was an error in the process.
  
  
  
  Consult SAP Notes:
  
  Look for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SCOT: SMTP Configuration
  SOST: Send Requests
  SLG1: Application Log
  SU53: Authorization Check
  
  
  
  Documentation: Refer to SAP Help documentation for CRM and email configuration for more detailed guidance.
  
  
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  
  If the problem persists after following these steps, it may be necessary to involve your SAP Basis team or SAP support for further investigation.