How To Fix CRM_SRV_CONT_QUOT005 - E-mail composed from mail form

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_CONT_QUOT -

• Message number: 005

• Message text: E-mail composed from mail form

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_CONT_QUOT005 - E-mail composed from mail form ?

  The SAP error message CRM_SRV_CONT_QUOT005 typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with composing an email from a mail form, particularly when trying to send a quotation or service-related document.
  Cause:
  The error can be caused by several factors, including:
  
  Missing or Incorrect Configuration: The mail form may not be properly configured in the system, or the necessary settings for email sending may be incomplete.
  Authorization Issues: The user may not have the required authorizations to send emails or access the mail form.
  Technical Issues: There could be underlying technical issues, such as problems with the SMTP configuration or the email server.
  Data Issues: The data being used to generate the email (e.g., recipient email address, quotation details) may be incomplete or incorrect.
  
  Solution:
  To resolve the CRM_SRV_CONT_QUOT005 error, you can take the following steps:
  
  
  Check Mail Form Configuration:
  
  Ensure that the mail form used for composing the email is correctly configured in the system. This includes checking the form settings in transaction CRMD_ORDER or SFP (for Smart Forms).
  Verify that the mail form is active and correctly linked to the relevant transaction.
  
  
  
  Review User Authorizations:
  
  Check if the user has the necessary authorizations to send emails. This can be done by reviewing the user's roles and authorizations in transaction SU01.
  
  
  
  Verify SMTP Configuration:
  
  Ensure that the SMTP settings in the SAP system are correctly configured. This can be checked in transaction SCOT (SAPconnect Administration).
  Test the email sending functionality to ensure that the SMTP server is reachable and functioning correctly.
  
  
  
  Check Data Completeness:
  
  Review the data being used to generate the email. Ensure that all required fields, such as recipient email addresses and quotation details, are filled out correctly.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the process to identify the exact point of failure. This may require technical expertise in ABAP or consulting with your SAP technical team.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates available that resolve known issues.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, SFP, and SCOT.
  Documentation: Review SAP documentation related to CRM email functionality and mail form configuration.
  Support: If the issue cannot be resolved internally, consider reaching out to SAP support for assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_SRV_CONT_QUOT005 error message in your SAP system.