How To Fix CRM_SRQM_CHKLST_APP007 - Link is inactive as you are not authorized for the navigation

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_CHKLST_APP - Message Class for SRQM Checklist Application

• Message number: 007

• Message text: Link is inactive as you are not authorized for the navigation

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_CHKLST_APP007 - Link is inactive as you are not authorized for the navigation ?

  The SAP error message "CRM_SRQM_CHKLST_APP007: Link is inactive as you are not authorized for the navigation" typically indicates that the user does not have the necessary authorizations to access a specific function or transaction within the SAP CRM system. This can occur in various scenarios, such as when trying to access a checklist or a specific application within the CRM module.
  Cause:
  
  Authorization Issues: The most common cause of this error is that the user’s role does not include the necessary authorizations to access the specific link or transaction.
  Missing Authorization Objects: The required authorization objects may not be assigned to the user’s role.
  Role Configuration: The roles assigned to the user may not be properly configured to allow access to the required navigation paths.
  
  Solution:
  
  Check User Roles: Verify the roles assigned to the user in the SAP system. This can be done by navigating to transaction code SU01 (User Maintenance) and checking the roles assigned to the user.
  Review Authorization Objects: Identify the specific authorization objects required for the transaction or link that is being accessed. This can be done by consulting with your SAP security team or by checking the documentation for the specific transaction.
  Modify Roles: If the necessary authorizations are missing, the SAP security team or an administrator should modify the user’s roles to include the required authorization objects.
  Testing: After making changes to the roles, have the user log out and log back in to ensure that the changes take effect. Test the link again to see if the issue is resolved.
  Consult Documentation: If the issue persists, consult SAP documentation or support for further guidance on the specific authorization requirements for the transaction or link in question.
  
  Related Information:
  
  Transaction Codes: 
  
  SU01: User Maintenance
  PFCG: Role Maintenance (to manage roles and authorizations)
  
  
  Authorization Objects: Common authorization objects related to CRM might include CRM_ORDER, CRM_ORDER_MAINTAIN, etc. The specific objects will depend on the functionality being accessed.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide additional guidance on authorization problems in CRM.
  Security Team: Collaborate with your SAP security team to ensure that roles and authorizations are properly managed and aligned with business requirements.
  
  By following these steps, you should be able to resolve the authorization issue causing the error message.