How To Fix CRM_SRQM_CHKLST_APP006 - Link is inactive as the checklist step is inactive

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_CHKLST_APP - Message Class for SRQM Checklist Application

• Message number: 006

• Message text: Link is inactive as the checklist step is inactive

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_CHKLST_APP006 - Link is inactive as the checklist step is inactive ?

  The SAP error message CRM_SRQM_CHKLST_APP006 indicates that a link is inactive because the checklist step associated with it is inactive. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when working with service request management or similar processes that involve checklists.
  Cause:
  The error is caused by one of the following reasons:
  
  Inactive Checklist Step: The checklist step that the link is trying to reference is marked as inactive in the system. This could be due to configuration changes or the checklist step being deactivated intentionally.
  Configuration Issues: There may be issues in the configuration of the checklist or the process that is supposed to use it.
  Data Integrity Issues: There might be inconsistencies in the data where the checklist step is not properly linked to the relevant process or object.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Checklist Configuration:
  
  Navigate to the checklist configuration in the SAP system.
  Verify if the checklist step in question is indeed marked as inactive. If it is, you may need to activate it.
  
  
  
  Activate the Checklist Step:
  
  If you find that the checklist step is inactive, you can activate it by following these steps:
  
  Go to the relevant transaction for checklist management (e.g., transaction CRMD_ORDER for service orders).
  Locate the checklist and the specific step.
  Change the status of the checklist step to active.
  
  
  
  
  
  Review Related Processes:
  
  Ensure that all related processes and configurations are correctly set up and that there are no other inactive steps that might be causing issues.
  
  
  
  Check for Dependencies:
  
  Sometimes, checklist steps may have dependencies on other steps or processes. Ensure that all necessary prerequisites are met.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to checklist management in CRM for any specific instructions or known issues.
  
  
  
  Testing:
  
  After making changes, test the process again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or others related to checklist management.
  SAP Notes: Check SAP Notes for any updates or patches that might address known issues related to checklist management.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to make changes to checklist configurations.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a consultant who specializes in SAP CRM for further assistance.