How To Fix CRM_SRCL018 - Handler class is not compatible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRCL - Service Clocks: Messages

• Message number: 018

• Message text: Handler class is not compatible

What causes this issue?

The handler class specified is not inhereting from abstract class
CL_CRM_SRCL_ATTR_ABST which is used by the Processing Time Framework

System Response

Save is not possible

How to fix this error?

<ZH>Adding a brand new customer attribute: </>
- Create a new class inhereting from abstract class
CL_CRM_SRCL_ATTR_ABST.
- Implement the method GET_VALUE in order to pass the values "1st Value"
and "2nd Value" used by the framework during the evaluation of the
condition set at runtime.
- If neccesary, redefine the method IF_CRM_SRCL_ATTRIBUTE~GET_OPERS to
provide the list of operators that can be used during the creation of
the condition set. If such method is not redefined then all operators
supported by the framework will be available by default:
<ZH>,,CH:</> Changed from "1st value" to "2nd Value"
<ZH>,,NC:</> Not changed
<ZH>,,EQ:</> Equals to "1st Value"
<ZH>,,NE:</> Not quals to "1st Value"
- If neccesary, redefine the method IF_CRM_SRCL_ATTRIBUTE~GET_SHLP_DATA
to provide the list of possible values for an attribute durig the
creation of condition set.
- Redefine IF_CRM_SRCL_ATTRIBUTE~VAL_ENTRY if additional checks on an
attribute entry need to be performed during the creation of condition
set.
- Redefine IF_CRM_SRCL_ATTRIBUTE~GET_OPERS if additional checks on
operators per attribute need to be performed during the creation of
condition set.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

<ZH>Enhancing existing attribute: </>
- Create a class inhereting from the handler class of the corresponding
attribute.
- Redefine the methods as described above.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRCL018 - Handler class is not compatible ?

  The SAP error message CRM_SRCL018, which states "Handler class is not compatible," typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the handler class associated with a specific business object or transaction. This error can arise due to various reasons, including version mismatches, incorrect configurations, or issues with the implementation of the handler class.
  Causes:
  
  Version Mismatch: The handler class may not be compatible with the version of the SAP system or the specific CRM component you are using.
  Incorrect Configuration: The configuration settings for the business object or transaction may not be set up correctly, leading to incompatibility.
  Custom Development Issues: If there are custom implementations or modifications to the standard handler class, they may not align with the expected interface or structure.
  Missing Dependencies: The handler class may depend on other classes or components that are not available or not properly configured in the system.
  
  Solutions:
  
  Check Compatibility: Verify that the handler class is compatible with the version of SAP CRM you are using. This may involve checking SAP Notes or documentation for any updates or patches.
  Review Configuration: Go through the configuration settings for the relevant business object or transaction. Ensure that all settings are correct and that the handler class is properly assigned.
  Debugging: Use the SAP debugger to trace the execution and identify where the incompatibility occurs. This can help pinpoint the exact issue within the code or configuration.
  Check Custom Code: If there are custom developments, review the code to ensure it adheres to the expected structure and interfaces. Make necessary adjustments to align with standard practices.
  Consult SAP Notes: Look for relevant SAP Notes that may address this specific error. SAP frequently releases notes that provide solutions or workarounds for known issues.
  Re-implement the Handler Class: If the handler class is custom and causing issues, consider re-implementing it based on the standard class or using a different approach that aligns with SAP's best practices.
  
  Related Information:
  
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. They can provide insights based on your specific system configuration and version.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues. Sharing experiences can lead to discovering solutions or workarounds.
  Documentation: Review the official SAP documentation for CRM and the specific business object you are working with to ensure compliance with expected configurations and implementations.
  
  By following these steps, you should be able to diagnose and resolve the CRM_SRCL018 error effectively.