How To Fix CRM_SRCL016 - Condition Set is FALSE.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRCL - Service Clocks: Messages

• Message number: 016

• Message text: Condition Set is FALSE.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRCL016 - Condition Set is FALSE. ?

  The SAP error message CRM_SRCL016 "Condition Set is FALSE" typically occurs in the context of SAP CRM (Customer Relationship Management) when a condition set that is required for processing a transaction or operation is not met. This can happen in various scenarios, such as when creating or processing service requests, quotations, or sales orders.
  Cause:
  
  Missing Conditions: The condition set may not have the necessary conditions defined or activated. This could be due to missing pricing conditions, discounts, or other relevant criteria.
  Incorrect Configuration: The configuration settings for the condition types or condition records may not be set up correctly in the system.
  Data Inconsistencies: There may be inconsistencies in the master data or transactional data that lead to the condition set being evaluated as false.
  Authorization Issues: The user may not have the necessary authorizations to access certain condition records or data.
  
  Solution:
  
  Check Condition Records: Verify that the necessary condition records are created and active. You can do this by navigating to the relevant condition maintenance transaction (e.g., transaction code VK11 for pricing conditions).
  Review Configuration: Ensure that the configuration for the condition types is correct. This may involve checking the customizing settings in SPRO (SAP Project Reference Object).
  Analyze the Transaction: Look at the specific transaction that triggered the error. Check the details of the service request, quotation, or order to identify any missing or incorrect data.
  Debugging: If you have access to debugging tools, you can analyze the program logic to see why the condition set is being evaluated as false.
  Consult Documentation: Review SAP documentation or notes related to the specific condition set or transaction type to see if there are known issues or additional configuration steps required.
  User Authorizations: Ensure that the user has the necessary authorizations to access the relevant condition records.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VK11 (Create Condition), VK12 (Change Condition), and VK13 (Display Condition).
  SAP Notes: Check the SAP Support Portal for any notes related to CRM_SRCL016 or the specific transaction you are working with.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide deeper insights into the specific configuration and data setup in your SAP environment.