How To Fix CRM_SOC_MSG036 - Retrieve comments finished; total retrieved &1 comments

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SOC_MSG - Message Class for Social Media Log

• Message number: 036

• Message text: Retrieve comments finished; total retrieved &1 comments

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SOC_MSG036 - Retrieve comments finished; total retrieved &1 comments ?

  The SAP error message CRM_SOC_MSG036, which states "Retrieve comments finished; total retrieved &1 comments," is not necessarily an error in the traditional sense. Instead, it is an informational message indicating that the system has completed the retrieval of comments, and it specifies the total number of comments retrieved (represented by &1).
  Cause:
  
  Informational Message: This message is typically generated when a user or a process retrieves comments related to a specific object (like a business transaction, customer interaction, etc.) in the SAP CRM system.
  No Comments Found: If the total retrieved comments count is zero, it may indicate that there are no comments associated with the object being queried.
  
  Solution:
  
  Check Comments: If you expected comments to be retrieved, verify that comments have indeed been created and associated with the relevant object. You may need to check the data entry process to ensure comments were saved correctly.
  Review Filters: If you are using filters or search criteria when retrieving comments, ensure that they are set correctly to include the comments you are looking for.
  System Logs: If you believe there is an issue with the retrieval process, check the system logs for any related error messages or warnings that might provide more context.
  User Authorization: Ensure that the user has the necessary authorizations to view comments. Lack of permissions might prevent the retrieval of certain comments.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP Help Portal or documentation for more details on comment retrieval in SAP CRM.
  SAP Notes: Check SAP Notes for any known issues or patches related to comment retrieval in your specific version of SAP CRM.
  Community Forums: Engage with SAP community forums or user groups to see if others have encountered similar messages and how they resolved them.
  
  If you continue to experience issues or if the message is accompanied by other error messages, it may be beneficial to consult with your SAP support team or a technical consultant for further investigation.