How To Fix CRM_SOC_MSG037 - Retrieved direct messages finished; total retrieved &1 direct messages

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SOC_MSG - Message Class for Social Media Log

• Message number: 037

• Message text: Retrieved direct messages finished; total retrieved &1 direct messages

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SOC_MSG037 - Retrieved direct messages finished; total retrieved &1 direct messages ?

  The SAP error message CRM_SOC_MSG037 indicates that the system has finished retrieving direct messages, and it provides information about the total number of messages retrieved. This message is typically informational rather than an error, meaning it does not indicate a problem but rather confirms the completion of a process.
  Cause:
  
  The message is generated when the system has completed the retrieval of direct messages from the SAP CRM system.
  The number &1 in the message indicates the total count of messages that were retrieved during this operation.
  
  Solution:
  Since this message is informational, there is generally no action required unless you are expecting a different outcome (e.g., a different number of messages). If you are troubleshooting or expecting more messages, consider the following steps:
  
  
  Check Message Filters: Ensure that the filters applied for retrieving messages are set correctly. You may need to adjust the criteria to retrieve additional messages.
  
  
  Review Message Status: Check the status of the messages in the system. Some messages may not be retrieved due to their status (e.g., already processed, archived).
  
  
  System Logs: Review system logs for any related messages or errors that might provide additional context about the message retrieval process.
  
  
  Configuration Settings: Verify the configuration settings related to message retrieval in the SAP CRM system. Ensure that the settings align with your business requirements.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for more details on message handling in your specific version of SAP CRM.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address specific issues related to message retrieval or provide updates.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar messages.
  Transaction Codes: Familiarize yourself with transaction codes related to message processing in SAP CRM, such as CRMD_ORDER for order management or CRMD_ORDERADM_H for accessing order administration.
  
  If you are experiencing issues beyond the informational message, it may be beneficial to consult with your SAP support team or a technical consultant for further investigation.