How To Fix CRM_SOC_MSG034 - &1 duplicate records discarded

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SOC_MSG - Message Class for Social Media Log

• Message number: 034

• Message text: &1 duplicate records discarded

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SOC_MSG034 - &1 duplicate records discarded ?

  The SAP error message CRM_SOC_MSG034 indicates that there are duplicate records in the data being processed, and as a result, those duplicate records are being discarded. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with social media or other external data sources.
  Cause:
  
  Duplicate Data: The primary cause of this error is the presence of duplicate records in the data set being processed. This can happen when data is imported from external sources or when multiple entries are created for the same entity.
  Data Integration Issues: If data is being integrated from multiple sources, inconsistencies or duplicates may arise due to different systems having overlapping data.
  Configuration Issues: Incorrect configuration in the CRM system or in the data import settings may lead to duplicates being generated.
  
  Solution:
  
  Identify Duplicates: Review the data set to identify the duplicate records. This can often be done using data analysis tools or by querying the database directly.
  Data Cleansing: Clean the data to remove duplicates before importing it into the CRM system. This may involve merging records or deleting unnecessary duplicates.
  Adjust Import Settings: If the duplicates are being generated during an import process, check the import settings and adjust them to prevent duplicates from being created in the first place.
  Use Unique Identifiers: Ensure that each record has a unique identifier (such as a customer ID) to help prevent duplicates from being created.
  Review Configuration: Check the configuration settings in the CRM system to ensure that they are set up correctly to handle incoming data without generating duplicates.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error message. SAP frequently releases updates that may address known issues.
  Data Management Best Practices: Implement best practices for data management, including regular data audits and cleansing processes to minimize the occurrence of duplicates.
  Monitoring and Logging: Set up monitoring and logging for data imports to catch duplicates early in the process and take corrective action before they cause issues.
  
  If the problem persists after following these steps, it may be beneficial to consult with SAP support or a technical consultant who specializes in SAP CRM for further assistance.