How To Fix CRM_SOC_ARCHIVE028 - Invalid retention time unit: &1; only day, month, or year permissible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SOC_ARCHIVE - Message Class for Social Media Archive

• Message number: 028

• Message text: Invalid retention time unit: &1; only day, month, or year permissible

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SOC_ARCHIVE028 - Invalid retention time unit: &1; only day, month, or year permissible ?

  The SAP error message CRM_SOC_ARCHIVE028 indicates that there is an issue with the retention time unit specified in the system. The error message states that the retention time unit provided is invalid and that only "day," "month," or "year" are permissible values.
  Cause:
  The error typically occurs when:
  
  A user or a program attempts to set a retention period for archiving or data retention in the SAP CRM system using an invalid unit of time.
  The retention time unit is either misspelled, incorrectly formatted, or not one of the accepted values (day, month, year).
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Retention Time Unit:
  
  Review the configuration or the input where the retention time unit is specified.
  Ensure that the unit is correctly spelled and formatted. It should be one of the following:
  
  D for days
  M for months
  Y for years
  
  
  
  
  
  Correct the Input:
  
  If you are entering the retention time unit manually, correct it to one of the valid options.
  If the retention time is being set through a program or a batch job, check the code or configuration to ensure it is using valid units.
  
  
  
  Review Custom Code:
  
  If there is any custom code or enhancement that sets the retention time, review it to ensure it adheres to the valid units.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or help files related to archiving and retention settings for further guidance on valid configurations.
  
  
  
  Testing:
  
  After making the necessary corrections, test the changes in a development or test environment before applying them to production.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  Archiving Configuration: Familiarize yourself with the archiving configuration in SAP CRM, as it may provide insights into how retention periods are set and managed.
  SAP Community: Engage with the SAP Community forums for discussions related to similar issues, as other users may have encountered and resolved the same error.
  
  By following these steps, you should be able to resolve the CRM_SOC_ARCHIVE028 error and ensure that the retention time unit is set correctly in your SAP system.