How To Fix CRM_SOC_ARCHIVE026 - User chooses no consent, thus no destruction run is necessary

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SOC_ARCHIVE - Message Class for Social Media Archive

• Message number: 026

• Message text: User chooses no consent, thus no destruction run is necessary

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SOC_ARCHIVE026 - User chooses no consent, thus no destruction run is necessary ?

  The SAP error message CRM_SOC_ARCHIVE026 indicates that a user has chosen not to provide consent for the destruction of archived data. This message typically arises in the context of data archiving and retention policies, particularly in systems that handle sensitive information, such as customer data in CRM (Customer Relationship Management) systems.
  Cause:
  The error occurs when:
  
  A user is prompted to provide consent for the destruction of archived data.
  The user selects "no" in response to the consent request.
  As a result, the system determines that no destruction run is necessary, leading to the error message.
  
  Solution:
  To resolve this issue, consider the following steps:
  
  
  User Consent: Ensure that users understand the importance of providing consent for data destruction. If they choose "no," it is essential to communicate the implications of this decision.
  
  
  Review Archiving Policies: Check the organization's data retention and archiving policies. Ensure that they are compliant with legal and regulatory requirements, and that users are aware of these policies.
  
  
  System Configuration: If the consent process is not functioning as intended, review the configuration settings in the SAP system related to data archiving and consent management. This may involve:
  
  Checking the settings in transaction codes related to archiving (e.g., SARA).
  Ensuring that the consent management functionality is correctly set up.
  
  
  
  User Training: Provide training for users on how to handle consent requests and the importance of data destruction in compliance with data protection regulations.
  
  
  Consult Documentation: Refer to SAP documentation or support notes related to the CRM module and data archiving for any specific guidance or updates that may address this issue.
  
  
  Engage SAP Support: If the issue persists or if there are specific technical concerns, consider reaching out to SAP support for assistance. They can provide insights based on the version of SAP you are using and any known issues.
  
  
  Related Information:
  
  Data Protection Regulations: Familiarize yourself with data protection laws (e.g., GDPR, CCPA) that may impact how consent is managed and how long data can be retained.
  Archiving Process: Understand the overall archiving process in SAP, including how data is archived, the role of consent, and the implications of not destroying data.
  User Roles and Authorizations: Ensure that users have the appropriate roles and authorizations to manage consent and participate in the archiving process.
  
  By addressing the root cause of the consent issue and ensuring that users are informed and trained, you can mitigate the occurrence of this error message in the future.