How To Fix CRM_SOC_ARCHIVE027 - Retention time must be greater than zero; current value: &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SOC_ARCHIVE - Message Class for Social Media Archive

• Message number: 027

• Message text: Retention time must be greater than zero; current value: &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SOC_ARCHIVE027 - Retention time must be greater than zero; current value: &1 ?

  The SAP error message CRM_SOC_ARCHIVE027 indicates that the retention time for archiving social media data (or related data) is set to a value that is not greater than zero. This means that the system requires a positive retention time to proceed with archiving operations.
  Cause:
  The error occurs when the retention time setting for archiving is either not set or set to zero. This can happen due to:
  
  Incorrect configuration in the archiving settings.
  Missing or incomplete data in the relevant configuration tables.
  User error when entering values in the configuration.
  
  Solution:
  To resolve this error, you need to ensure that the retention time is set to a value greater than zero. Here are the steps to do this:
  
  
  Access the Archiving Settings:
  
  Go to the transaction code SARA (Archive Administration).
  Select the relevant object for which you are trying to set the retention time (e.g., social media data).
  
  
  
  Check Retention Time:
  
  Navigate to the settings for the archiving object.
  Look for the retention time field and verify its current value.
  
  
  
  Set Retention Time:
  
  If the retention time is set to zero or is missing, enter a positive value (greater than zero).
  Save the changes.
  
  
  
  Test the Archiving Process:
  
  After updating the retention time, try to execute the archiving process again to see if the error persists.
  
  
  
  Related Information:
  
  Retention Time: This is the period for which data is retained before it can be archived. It is important for compliance and data management policies.
  Archiving in SAP: Archiving is a process used to remove data from the database to improve performance and manage data growth. It is essential to configure archiving settings correctly to avoid issues.
  Transaction Codes:
  
  SARA: Archive Administration
  SARI: Archive Information System
  
  
  Documentation: Refer to SAP Help documentation for detailed information on archiving and retention settings specific to your version of SAP.
  
  If you continue to experience issues after following these steps, consider consulting with your SAP Basis or functional team for further assistance.