How To Fix CRM_SHIPPING055 - Delivery block cannot be reset

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SHIPPING - Messages for Shipping Set

• Message number: 055

• Message text: Delivery block cannot be reset

What causes this issue?

The delivery block cannot be reset due to the status of the item.

System Response

The delivery block is kept.

How to fix this error?

Check the status of the item.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SHIPPING055 - Delivery block cannot be reset ?

  The SAP error message CRM_SHIPPING055, which states "Delivery block cannot be reset," typically occurs in the context of sales and distribution processes within the SAP Customer Relationship Management (CRM) module. This error indicates that there is a delivery block on a sales order or delivery document that cannot be removed due to certain conditions or settings.
  Causes:
  
  Status Management: The delivery block may be linked to the status of the sales order or delivery. If the order is in a status that does not allow for the removal of the block, this error will occur.
  Document Flow: If there are subsequent documents (like invoices or credit memos) that depend on the sales order, the system may prevent the removal of the delivery block.
  Custom Settings: Custom configurations or enhancements in the SAP system may impose restrictions on resetting delivery blocks.
  Open Items: There may be open items or pending transactions related to the order that prevent the block from being reset.
  User Authorizations: The user attempting to reset the block may not have the necessary authorizations to perform this action.
  
  Solutions:
  
  Check Document Status: Review the status of the sales order or delivery document. Ensure that it is in a state that allows for the delivery block to be reset.
  Review Document Flow: Check if there are any dependent documents that are preventing the block from being reset. If so, resolve any issues with those documents first.
  Consult Custom Settings: If there are custom configurations in your SAP system, consult with your SAP administrator or development team to understand any restrictions that may be in place.
  Clear Open Items: Investigate and clear any open items or pending transactions that may be linked to the sales order or delivery.
  Check Authorizations: Ensure that the user has the necessary authorizations to reset the delivery block. If not, contact your system administrator to obtain the required permissions.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as VA02 (Change Sales Order) or VL02N (Change Outbound Delivery) to investigate the sales order or delivery document.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Documentation: Review SAP documentation related to delivery blocks and status management for further insights into how these processes work.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or your internal SAP team for further troubleshooting.