How To Fix CRM_SERVICE_OS124 - Qty of serial numbers does not match qty of serialized product in item

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_OS - CRM Service: Subject Reference Object

• Message number: 124

• Message text: Qty of serial numbers does not match qty of serialized product in item

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_OS124 - Qty of serial numbers does not match qty of serialized product in item ?

  The SAP error message "CRM_SERVICE_OS124: Qty of serial numbers does not match qty of serialized product in item" typically occurs in the context of service management or sales order processing when there is a mismatch between the quantity of serialized products and the quantity of serial numbers provided.
  Cause:
  This error arises when:
  
  The quantity of serialized items in the order does not match the number of serial numbers entered.
  The system expects a specific number of serial numbers based on the quantity of the serialized product, and if the numbers do not align, the error is triggered.
  There may be a configuration issue or a data entry error where the user has entered an incorrect number of serial numbers.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Verify Quantity: Check the quantity of the serialized product in the item. Ensure that the quantity matches the number of serial numbers you are trying to enter.
  
  
  Check Serial Numbers: Ensure that you have entered the correct serial numbers. If you are entering serial numbers manually, double-check for any typos or omissions.
  
  
  Adjust Quantity: If you have entered too many or too few serial numbers, adjust the quantity of the serialized product or the number of serial numbers accordingly.
  
  
  Review Configuration: If the issue persists, review the configuration settings related to serialized products in your SAP system. Ensure that the settings for handling serialized items are correctly configured.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for additional guidance on handling serialized products and troubleshooting related errors.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to service management and sales order processing, such as CRM_ORDER or CRM_SERVICE.
  User Training: Ensure that users handling serialized products are adequately trained on the processes and requirements for entering serial numbers in SAP.
  
  By following these steps, you should be able to identify and resolve the cause of the error message CRM_SERVICE_OS124.