How To Fix CRM_SERVICE_OS123 - Qty of serial numbers does not match qty of serialized product in item

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_OS - CRM Service: Subject Reference Object

• Message number: 123

• Message text: Qty of serial numbers does not match qty of serialized product in item

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_OS123 - Qty of serial numbers does not match qty of serialized product in item ?

  The SAP error message "CRM_SERVICE_OS123: Qty of serial numbers does not match qty of serialized product in item" typically occurs in the context of service order processing in SAP CRM (Customer Relationship Management). This error indicates a mismatch between the quantity of serialized products and the quantity of serial numbers that have been entered or assigned to those products.
  Cause:
  
  
  Quantity Mismatch: The most common cause of this error is that the number of serial numbers entered does not match the quantity of the serialized product in the service order item. For example, if you have a service order for 5 units of a serialized product but only enter 4 serial numbers, this error will occur.
  
  
  Incorrect Serial Number Entry: There may be an error in the serial number entry process, such as entering duplicate serial numbers or entering serial numbers that do not correspond to the products in the order.
  
  
  Configuration Issues: There may be configuration issues in the system related to how serialized products are managed, which could lead to discrepancies.
  
  
  Solution:
  
  
  Verify Quantities: Check the service order item to ensure that the quantity of serialized products matches the number of serial numbers you are trying to enter. If you have 5 units, you need to enter 5 unique serial numbers.
  
  
  Correct Serial Number Entry: Ensure that the serial numbers you are entering are valid and correspond to the serialized products in the order. Make sure there are no duplicates and that all serial numbers are correctly recorded.
  
  
  Review Configuration: If the issue persists, review the configuration settings related to serialized products in your SAP system. Ensure that the settings for handling serial numbers are correctly defined.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling serialized products and service orders.
  
  
  Check User Authorizations: Ensure that the user has the necessary authorizations to enter and manage serial numbers in the system.
  
  
  System Logs: Check system logs for any additional error messages or warnings that may provide more context about the issue.
  
  
  Related Information:
  
  SAP Notes: Look for relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Training and Documentation: Ensure that users involved in service order processing are adequately trained on how to handle serialized products and the importance of matching quantities.
  
  By following these steps, you should be able to resolve the error and ensure that the quantities of serialized products and serial numbers match correctly in your SAP CRM system.