How To Fix CRM_SERVICE_OS028 - Product &1 is marked for deletion

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_OS - CRM Service: Subject Reference Object

• Message number: 028

• Message text: Product &1 is marked for deletion

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_OS028 - Product &1 is marked for deletion ?

  The SAP error message CRM_SERVICE_OS028 indicates that a product is marked for deletion in the system. This typically means that the product is no longer active or available for use in transactions, which can affect various processes such as sales orders, service orders, or any other operations that involve the product.
  Cause:
  
  Product Status: The product has been flagged for deletion in the system, which can happen due to various reasons such as business decisions, product lifecycle management, or data cleanup processes.
  Master Data Management: The product may have been intentionally marked for deletion by a user or through a data migration process.
  Configuration Issues: There may be issues in the configuration or data management processes that led to the product being marked for deletion.
  
  Solution:
  
  
  Check Product Status: 
  
  Go to the product master data in the SAP system and check the status of the product. You can do this by navigating to the relevant transaction (e.g., transaction code MM03 for material master).
  Look for any flags or indicators that show the product is marked for deletion.
  
  
  
  Unmark for Deletion:
  
  If the product should not be marked for deletion, you can change its status. This typically involves:
  
  Accessing the product master data.
  Removing the deletion flag.
  Saving the changes.
  
  
  
  
  
  Consult with Business Users: 
  
  If you are unsure whether the product should be active or deleted, consult with relevant business stakeholders to confirm the status of the product.
  
  
  
  Data Cleanup: 
  
  If the product is indeed obsolete and should remain marked for deletion, ensure that any transactions or processes that reference this product are updated accordingly.
  
  
  
  Check Dependencies: 
  
  Ensure that there are no dependencies or open transactions that might be affected by the deletion status of the product.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as MM03 (Display Material), MM02 (Change Material), and CRM_ORDER (for CRM-related transactions).
  Documentation: Review SAP documentation or help files related to product lifecycle management and master data management for best practices.
  User Roles: Ensure that you have the necessary authorizations to make changes to product master data.
  Audit Trail: Keep track of changes made to product statuses for compliance and auditing purposes.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP Notes for any known issues related to this error message.