How To Fix CRM_SERVICE_OS030 - Sold-to party of &1 and of transaction do not match

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_OS - CRM Service: Subject Reference Object

• Message number: 030

• Message text: Sold-to party of &1 and of transaction do not match

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_OS030 - Sold-to party of &1 and of transaction do not match ?

  The SAP error message "CRM_SERVICE_OS030: Sold-to party of &1 and of transaction do not match" typically occurs in the context of CRM (Customer Relationship Management) transactions when there is a mismatch between the sold-to party specified in the transaction and the sold-to party associated with the business partner or customer master data.
  Cause:
  
  Mismatch in Sold-to Party: The sold-to party specified in the transaction does not match the sold-to party defined in the business partner or customer master data.
  Incorrect Data Entry: The user may have entered the wrong sold-to party in the transaction.
  Data Synchronization Issues: There may be issues with data synchronization between different systems (e.g., between CRM and ERP).
  Configuration Issues: There could be configuration settings in the CRM system that enforce strict validation rules for sold-to parties.
  
  Solution:
  
  
  Verify Sold-to Party: Check the sold-to party in the transaction and ensure it matches the sold-to party in the customer master data. You can do this by:
  
  Navigating to the relevant transaction in SAP.
  Checking the details of the sold-to party.
  Comparing it with the customer master data in the system.
  
  
  
  Correct the Transaction: If there is a mismatch, correct the sold-to party in the transaction to match the correct business partner.
  
  
  Review Business Partner Data: Ensure that the business partner data is correctly maintained and that the sold-to party is properly set up in the system.
  
  
  Check Configuration: If the issue persists, review the configuration settings in the CRM system to ensure that there are no overly strict validation rules that could be causing the error.
  
  
  Data Synchronization: If you suspect data synchronization issues, check the integration settings between CRM and ERP systems to ensure that data is being transferred correctly.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for additional guidance on handling this specific error message.
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like BP (Business Partner) to view and edit business partner data.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to view and edit the sold-to party information.
  Testing: After making corrections, test the transaction again to ensure that the error has been resolved.
  
  If the problem continues after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant for further investigation.