How To Fix CRM_SERVICE_OS027 - Enter product, equipment, or functional location as reference object

CRM_SERVICE_OS027 - Overview

• Message type: E = Error

• Message class: CRM_SERVICE_OS - CRM Service: Subject Reference Object

• Message number: 027

• Message text: Enter product, equipment, or functional location as reference object

What causes this issue?

The three fields Product<(>,<)> Equipment, and Functional Location are
mutually exclusive when being specified as the reference object.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CRM_SERVICE_OS027 - Details

• The SAP error message CRM_SERVICE_OS027 indicates that a reference object, such as a product, equipment, or functional location, is required but has not been provided in the context of a service order or service request. This error typically occurs in the SAP Customer Relationship Management (CRM) module when trying to create or process service-related documents.
  
  Cause:
  The error is triggered when:
  
  A service order or service request is being created or modified without specifying a reference object.
  The system requires a reference object to link the service order to a specific product, equipment, or functional location for tracking and management purposes.
  
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Identify the Context: Determine where the error is occurring (e.g., during the creation of a service order, service request, etc.).
  
  
  Enter a Reference Object:
  
  If you are creating a service order or request, ensure that you fill in the required fields for the reference object.
  You can enter:
  Product: