How To Fix CRM_SERVICE_OS027 - Enter product, equipment, or functional location as reference object

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_OS - CRM Service: Subject Reference Object

• Message number: 027

• Message text: Enter product, equipment, or functional location as reference object

What causes this issue?

The three fields Product<(>,<)> Equipment, and Functional Location are
mutually exclusive when being specified as the reference object.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_OS027 - Enter product, equipment, or functional location as reference object ?

  The SAP error message CRM_SERVICE_OS027 indicates that a reference object, such as a product, equipment, or functional location, is required but has not been provided in the context of a service order or service request. This error typically occurs in the SAP Customer Relationship Management (CRM) module when trying to create or process service-related documents.
  Cause:
  The error is triggered when:
  
  A service order or service request is being created or modified without specifying a reference object.
  The system requires a reference object to link the service order to a specific product, equipment, or functional location for tracking and management purposes.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Identify the Context: Determine where the error is occurring (e.g., during the creation of a service order, service request, etc.).
  
  
  Enter a Reference Object:
  
  If you are creating a service order or request, ensure that you fill in the required fields for the reference object.
  You can enter:
  
  Product: Specify the product related to the service.
  Equipment: Enter the equipment number if the service is related to a specific piece of equipment.
  Functional Location: Provide the functional location if applicable.
  
  
  
  
  
  Check Configuration: If you believe you are entering the correct information but still receive the error, check the configuration settings in your SAP system to ensure that the reference object fields are correctly set up and required.
  
  
  Review User Permissions: Ensure that you have the necessary permissions to enter or modify the reference object fields.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on the transaction you are working with.
  
  
  Contact Support: If the issue persists after trying the above steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with service orders and requests (e.g., CRMD_ORDER).
  SAP Notes: Check for any SAP Notes related to CRM_SERVICE_OS027 for additional insights or patches that may address the issue.
  Training and Documentation: Review training materials or user manuals specific to your organization's use of SAP CRM to understand how to properly enter reference objects.
  
  By following these steps, you should be able to resolve the CRM_SERVICE_OS027 error and successfully process your service orders or requests.