How To Fix CRM_SERVICE_OS004 - Product &1 is not unique

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_OS - CRM Service: Subject Reference Object

• Message number: 004

• Message text: Product &1 is not unique

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_OS004 - Product &1 is not unique ?

  The SAP error message CRM_SERVICE_OS004, which states "Product &1 is not unique," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with product identification. This error indicates that the system has found multiple entries for the specified product, leading to ambiguity in the selection process.
  Cause:
  
  Duplicate Product Entries: The most common cause of this error is that there are multiple products in the system with the same identifier (e.g., product number, description).
  Incorrect Product Search Criteria: The search criteria used to find the product may not be specific enough, leading to multiple matches.
  Data Consistency Issues: There may be inconsistencies in the product master data, such as incorrect or missing attributes that should differentiate products.
  
  Solution:
  
  
  Check Product Master Data:
  
  Go to the product master data in the SAP system and check for duplicates. You can use transaction codes like MM03 (Display Material) or CRMD_ORDER (for CRM orders) to view product details.
  Ensure that each product has a unique identifier and that there are no duplicate entries.
  
  
  
  Refine Search Criteria:
  
  If you are using a search function, try to refine your search criteria to be more specific. This may involve adding additional filters or parameters to narrow down the results.
  
  
  
  Data Cleanup:
  
  If duplicates are found, you may need to clean up the data by merging or deleting duplicate entries, ensuring that the remaining entries are correctly configured.
  
  
  
  Consult with Data Management Team:
  
  If you are unsure about how to handle duplicates or if the issue persists, consult with your data management or SAP support team for assistance in resolving the issue.
  
  
  
  Check Customizations:
  
  If your organization has custom developments or enhancements in the CRM system, ensure that these are not causing the issue. Review any custom code that may affect product selection.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for product management, such as MM01 (Create Material), MM02 (Change Material), and MM03 (Display Material).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search the SAP Support Portal for relevant notes.
  Documentation: Review SAP documentation related to product management in CRM for best practices on maintaining product data integrity.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.