How To Fix CRM_SERVICE_I302 - Service duration was not updated

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_I - Service Item - Message Class

• Message number: 302

• Message text: Service duration was not updated

What causes this issue?

The service duration could not be predicted for a service item, on the
basis of confirmed data, for one of the following reasons:
You have not entered one or more of the following:
A service product for the item
A reference object for which product master data can be determined
A first-level category
No prediction data is available.
The threshold number of data records required for prediction has not
been reached.
A technical error occurred during the retrieval of prediction data.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Enter any missing data in the item or transaction. Otherwise, contact
your system administrator.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_I302 - Service duration was not updated ?

  The SAP error message CRM_SERVICE_I302: Service duration was not updated typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with updating the service duration for a service order or service request. This can happen for various reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  Missing or Incorrect Data: The service order may lack necessary data, such as start and end times, or the data may be incorrectly formatted.
  Configuration Issues: There may be configuration settings in the CRM system that prevent the service duration from being updated.
  Authorization Issues: The user may not have the necessary permissions to update the service duration.
  System Errors: There could be underlying system errors or bugs that are preventing the update from occurring.
  Inconsistent Status: The status of the service order may not allow for updates to the service duration (e.g., if the order is already completed or closed).
  
  Solutions:
  
  Check Data Entry: Ensure that all required fields related to service duration (like start and end times) are filled out correctly and are in the correct format.
  Review Configuration: Check the configuration settings in the CRM system to ensure that they allow for updates to service durations. This may involve consulting with a system administrator or SAP consultant.
  Verify User Permissions: Ensure that the user attempting to make the update has the necessary authorizations. This can be checked in the user roles and authorizations settings.
  Check Order Status: Verify the status of the service order. If it is in a status that does not allow updates, you may need to change the status or take appropriate actions to allow the update.
  Consult Logs: Look at the system logs for any additional error messages or warnings that could provide more context about the issue.
  SAP Notes and Support: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve the issue.
  Testing in Development: If possible, replicate the issue in a development or test environment to better understand the cause and test potential solutions without affecting production data.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM service management for detailed information on service orders and their management.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Training and Support: Consider additional training for users on how to properly manage service orders and understand the implications of service duration updates.
  
  If the issue persists after trying the above solutions, it may be necessary to escalate the matter to SAP support for further assistance.