How To Fix CRM_SERVICE_I302 - Service duration was not updated

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_I - Service Item - Message Class

• Message number: 302

• Message text: Service duration was not updated

What causes this issue?

The service duration could not be predicted for a service item, on the
basis of confirmed data, for one of the following reasons:
You have not entered one or more of the following:
A service product for the item
A reference object for which product master data can be determined
A first-level category
No prediction data is available.
The threshold number of data records required for prediction has not
been reached.
A technical error occurred during the retrieval of prediction data.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Enter any missing data in the item or transaction. Otherwise, contact
your system administrator.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_I302 - Service duration was not updated ?

  The SAP error message CRM_SERVICE_I302: Service duration was not updated typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with updating the service duration for a service order or service request. This can happen for various reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  Missing or Incorrect Data: The service order may lack necessary data, such as start and end times, or the data may be incorrectly formatted.
  
  Configuration Issues: There may be configuration settings in the CRM system that prevent the service duration from being updated.
  Authorization Issues: The user may not have the necessary permissions to update the service duration.
  System Errors: There could be underlying system errors or bugs that are preventing the update from occurring.
  Inconsistent Status: The status of the service order may not allow for updates to the service duration (e.g., if the order is already completed or closed).
  
  Solutions:
  
  Check