How To Fix CRM_SERVICE_I003 - Error while merging service item data &1

CRM_SERVICE_I003 - Overview

• Message type: E = Error

• Message class: CRM_SERVICE_I - Service Item - Message Class

• Message number: 003

• Message text: Error while merging service item data &1

What causes this issue?

The system transfers data from the service item to the work area for
the BADI in the item. An error occurred during this process.
This could be due to the following:
The service item is not available in the work area
BADI structure could not be entered

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE CRM_SYSTEMVERWALTUNG OBJECT DOKU ID TX LANGUAGE EN

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CRM_SERVICE_I003 - Details

• The SAP error message CRM_SERVICE_I003, which indicates "Error while merging service item data &1," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the data associated with service items. This error can arise during various operations, such as creating or updating service orders, service requests, or service contracts.
  Causes:
  
  Data Inconsistency: There may be inconsistencies in the data related to the service items, such as missing or incorrect entries in the database.
  
  Configuration Issues: Incorrect configuration settings in the CRM system can lead to errors when processing service items.
  Custom Code: If there are custom enhancements or modifications in the system, they might interfere with the standard processing of service items.
  Missing Dependencies: Required dependencies or related data (like service categories, service products, etc.) might be missing or not properly linked.
  Authorization Issues: The user may not have the necessary authorizations to access or modify the service item