How To Fix CRM_SERV_CONT020 - Cannot reject item as billing request item is already billed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERV_CONT - Services for Service Contracts

• Message number: 020

• Message text: Cannot reject item as billing request item is already billed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERV_CONT020 - Cannot reject item as billing request item is already billed ?

  The SAP error message CRM_SERV_CONT020 indicates that you are trying to reject a service request item that has already been billed. This typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with service orders or billing requests.
  Cause:
  The error arises because the item you are attempting to reject has already been processed for billing. In SAP, once an item is billed, it cannot be rejected or modified in a way that would affect the billing status. This is a safeguard to maintain the integrity of financial data and ensure that billing processes are not disrupted.
  Solution:
  To resolve this error, consider the following steps:
  
  
  Check Billing Status: Verify the billing status of the item in question. If it has indeed been billed, you will need to determine the appropriate course of action.
  
  
  Reverse Billing: If you need to reject the item due to an error or change in circumstances, you may need to reverse the billing. This can typically be done through the billing document in SAP. Look for options to cancel or reverse the billing document associated with the item.
  
  
  Adjust Service Order: If the service order or request needs to be adjusted, you may need to create a new service order or request that reflects the changes you want to make, rather than trying to reject the billed item.
  
  
  Consult Documentation: Review SAP documentation or help resources for specific instructions on handling billing requests and service orders. This can provide guidance on the correct procedures to follow.
  
  
  Contact Support: If you are unsure how to proceed or if the situation is complex, consider reaching out to your SAP support team or consulting with an SAP expert who can provide tailored assistance based on your specific system configuration and business processes.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional context on handling billing requests.
  Transaction Codes: Familiarize yourself with transaction codes related to billing and service order management, such as CRM_ORDER, VF01 (Create Billing Document), and VF02 (Change Billing Document).
  User Roles and Permissions: Ensure that you have the necessary permissions to perform billing reversals or adjustments, as this may be restricted based on user roles.
  
  By following these steps, you should be able to address the error and proceed with your service request management in SAP CRM.