How To Fix CRM_SERV_CONT014 - Product not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERV_CONT - Services for Service Contracts

• Message number: 014

• Message text: Product not allowed

What causes this issue?

This error has occurred because the product is not permitted with a
provider order item as the subitem of a service contract item, and vice
versa.

System Response

The system displays an error message.

How to fix this error?

Check and change the item hierarchy in the product.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERV_CONT014 - Product not allowed ?

  The SAP error message CRM_SERV_CONT014 ("Product not allowed") typically occurs in the context of SAP Customer Relationship Management (CRM) when a user attempts to add a product to a service order, quotation, or another document, but the product is not permitted for the specific transaction or context.
  Causes:
  
  Product Status: The product may be inactive or not available for the specific transaction type.
  Product Category: The product might belong to a category that is not allowed for the service or transaction being processed.
  Configuration Settings: There may be configuration settings in the system that restrict the use of certain products in specific scenarios.
  Authorization Issues: The user may not have the necessary authorizations to use the product in the context of the transaction.
  Sales Area: The product may not be assigned to the sales area relevant to the transaction.
  Product Master Data: Missing or incorrect data in the product master record can lead to this error.
  
  Solutions:
  
  Check Product Status: Verify that the product is active and available for use. You can do this by checking the product master data in the system.
  Review Product Category: Ensure that the product category is appropriate for the transaction type. If necessary, update the product category settings.
  Configuration Review: Consult with your SAP configuration team to review the settings related to product usage in service orders or other relevant documents.
  Authorization Check: Ensure that the user has the necessary authorizations to access and use the product in the transaction.
  Sales Area Assignment: Check if the product is assigned to the correct sales area. If not, update the product master data accordingly.
  Master Data Correction: Review the product master data for any missing or incorrect information and make the necessary corrections.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like MM03 (Display Material), CRM_ORDER (CRM Order Management), or CRMD_ORDER (Manage CRM Orders) to check product details and order information.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Documentation: Refer to SAP documentation or help files for more detailed information on product management and error handling in CRM.
  
  If the issue persists after checking the above points, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in CRM to further investigate the problem.