How To Fix CRM_SERV_CONT010 - Quotation was accepted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERV_CONT - Services for Service Contracts

• Message number: 010

• Message text: Quotation was accepted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERV_CONT010 - Quotation was accepted ?

  The SAP error message CRM_SERV_CONT010, which states "Quotation was accepted," typically occurs in the context of SAP Customer Relationship Management (CRM) when a quotation is being processed. This message indicates that the quotation has already been accepted or confirmed, and therefore, further actions related to that quotation may not be possible.
  Cause:
  
  Quotation Status: The quotation has already been accepted, which means it is no longer in a state where it can be modified or processed further.
  Business Process Flow: The business process may have specific rules that prevent further actions on an accepted quotation.
  User Actions: A user may have attempted to perform an action (like editing or deleting) on a quotation that has already been confirmed.
  
  Solution:
  
  Check Quotation Status: Verify the status of the quotation in the system. If it is marked as accepted, you may need to create a new quotation or modify the existing one if the system allows it.
  Review Business Processes: Understand the business rules and processes in place that govern the handling of quotations. This may involve consulting with your SAP administrator or business process owner.
  Create a New Quotation: If modifications are not allowed, consider creating a new quotation based on the accepted one if changes are necessary.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling accepted quotations in your version of SAP CRM.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with quotations, such as CRMD_ORDER for managing sales orders and quotations.
  User Roles and Permissions: Ensure that the user has the appropriate permissions to perform actions on quotations. Sometimes, restrictions may be due to user roles.
  SAP Notes: Check for any SAP Notes or updates related to this error message, as there may be patches or updates that address specific issues with quotation handling.
  Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to address the CRM_SERV_CONT010 error and understand the implications of an accepted quotation in your SAP CRM environment.