How To Fix CRM_SALES801 - Error in BAdI method CRM_SALES_CHECK

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SALES - Output for Sales Set

• Message number: 801

• Message text: Error in BAdI method CRM_SALES_CHECK

What causes this issue?

In the BAdI method CRM_SALES_CHECK, the system issued the error message
error_ocurred.

System Response

The error is saved in the application log.

How to fix this error?

Remove the cause of the error.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SALES801 - Error in BAdI method CRM_SALES_CHECK ?

  The SAP error message CRM_SALES801 indicates that there is an issue in the BAdI (Business Add-In) method CRM_SALES_CHECK. This error typically occurs in the context of sales order processing within the SAP CRM system. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  
  Implementation Issues: The BAdI method CRM_SALES_CHECK may not be implemented correctly or is missing altogether. This can happen if the BAdI is not activated or if the implementation does not handle certain conditions properly.
  
  
  Data Validation Failures: The error may arise due to validation failures in the sales order data. This could be due to missing mandatory fields, incorrect data formats, or business rules not being met.
  
  
  Custom Code Errors: If there is custom code in the BAdI implementation, it may contain logic errors or exceptions that are not being handled properly.
  
  
  Configuration Issues: There may be configuration settings in the CRM system that are not aligned with the business processes, leading to validation errors.
  
  
  Solutions:
  
  
  Check BAdI Implementation:
  
  Go to transaction SE18 (BAdI Definition) and check the implementation of CRM_SALES_CHECK.
  Ensure that the BAdI is activated and that the implementation is complete and correct.
  
  
  
  Review Custom Code:
  
  If there is custom code in the BAdI implementation, review it for any logical errors or unhandled exceptions.
  Debug the BAdI method to identify where the error is occurring.
  
  
  
  Validate Input Data:
  
  Check the data being passed to the sales order. Ensure that all mandatory fields are filled and that the data adheres to the expected formats and business rules.
  
  
  
  Check Configuration:
  
  Review the configuration settings related to sales order processing in the CRM system. Ensure that they are set up correctly according to business requirements.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  
  
  Related Information:
  
  BAdI Documentation: Familiarize yourself with the documentation for the CRM_SALES_CHECK BAdI to understand its purpose and expected behavior.
  Transaction Codes: Use transaction codes like SE80 (Object Navigator) and SE37 (Function Module) to explore related objects and function modules that may be involved in the sales order processing.
  Debugging Tools: Utilize the debugging tools in SAP to step through the code execution and identify the exact point of failure.
  
  By following these steps, you should be able to diagnose and resolve the CRM_SALES801 error effectively.