How To Fix CRM_SALES421 - ATP search string &1 not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SALES - Output for Sales Set

• Message number: 421

• Message text: ATP search string &1 not found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SALES421 - ATP search string &1 not found ?

  The SAP error message CRM_SALES421 indicates that the Available-to-Promise (ATP) search string specified in the system could not be found. This error typically occurs in the context of sales order processing or when checking product availability in the SAP Customer Relationship Management (CRM) module.
  Cause:
  
  Missing ATP Search String: The ATP search string that is being referenced does not exist in the system. This could be due to a configuration issue or a missing entry in the relevant tables.
  Incorrect Configuration: The configuration for ATP checks may not be set up correctly, leading to the system being unable to find the necessary search string.
  Data Inconsistency: There may be inconsistencies in the master data or transaction data that prevent the ATP search from functioning correctly.
  Authorization Issues: The user may not have the necessary authorizations to access the ATP search strings.
  
  Solution:
  
  
  Check ATP Search String Configuration:
  
  Go to the configuration settings in SAP and verify that the ATP search string is correctly defined.
  Use transaction code SPRO to navigate to the relevant settings under Sales and Distribution or CRM settings.
  
  
  
  Verify Master Data:
  
  Ensure that the material master data is correctly maintained and that the relevant ATP settings are in place.
  Check if the product is correctly assigned to the ATP check.
  
  
  
  Check for Missing Entries:
  
  Use transaction codes like SE11 to check the relevant database tables (e.g., CRMD_ORDER, CRMD_ORDERADM_H) for the existence of the ATP search string.
  If the search string is missing, it may need to be created or reconfigured.
  
  
  
  Review User Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to perform ATP checks and access the relevant data.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the process to identify where the ATP search string is being called and why it is not found.
  
  
  
  Related Information:
  
  ATP Check: The ATP check is a critical function in sales order processing that determines whether a product can be delivered on a requested date based on current inventory levels and production schedules.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order), VA02 (Change Sales Order), and MD04 (Stock/Requirements List) to analyze the sales order and inventory situation.
  SAP Documentation: Refer to SAP Help documentation for detailed information on ATP configuration and troubleshooting.
  
  If the problem continues after following these steps, it may be beneficial to engage with your SAP support team or consult with an SAP expert for further assistance.