How To Fix CRM_ROUTING_GROUP237 - Partner number for GUID & cannot be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 237

• Message text: Partner number for GUID & cannot be determined

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP237 - Partner number for GUID & cannot be determined ?

  The SAP error message "CRM_ROUTING_GROUP237 Partner number for GUID & cannot be determined" typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is unable to find a partner number associated with a given Global Unique Identifier (GUID). This can happen in various scenarios, such as when processing business transactions, creating or updating records, or during data synchronization.
  Causes:
  
  Missing Partner Data: The partner data for the specified GUID may not exist in the system. This could be due to data not being created or not being properly linked.
  Incorrect GUID: The GUID provided may be incorrect or malformed, leading the system to fail in locating the corresponding partner number.
  Data Synchronization Issues: If the system is integrated with other systems (like SAP ERP), there may be synchronization issues that prevent the partner data from being updated or retrieved correctly.
  Configuration Issues: There may be configuration issues in the CRM system that prevent it from correctly mapping GUIDs to partner numbers.
  
  Solutions:
  
  Check Partner Data: Verify that the partner data exists for the GUID in question. You can do this by checking the relevant tables (like BUT000 for business partners) to see if the partner is correctly defined.
  Validate the GUID: Ensure that the GUID being used is correct and corresponds to an existing partner. You can use transaction codes like BP (Business Partner) to search for the partner using the GUID.
  Data Synchronization: If the system is integrated with other systems, check the data synchronization processes to ensure that partner data is being correctly transferred and updated.
  Review Configuration: Check the configuration settings in the CRM system to ensure that the partner determination process is set up correctly. This may involve reviewing settings in the customizing transactions.
  Debugging: If you have access to debugging tools, you can trace the execution of the program to identify where the failure occurs and gather more information about the missing data.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP for Business Partner maintenance, SE11 for data dictionary, and SE80 for object navigator.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to partner determination and business partner management in CRM for more insights into how the system processes GUIDs and partners.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.