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How To Fix CRM_ROUTING_GROUP239 - Profile and profile template must vary


SAP Error Message - Details

  • Message type: E = Error

  • Message class: CRM_ROUTING_GROUP -

  • Message number: 239

  • Message text: Profile and profile template must vary

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  • Self-Explanatory Message

    Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

    To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

    Unfortunately, there isn't any extra information in this error notice.



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Smart SAP Assistant

  • What is the cause and solution for SAP error message CRM_ROUTING_GROUP239 - Profile and profile template must vary ?

    The SAP error message "CRM_ROUTING_GROUP239: Profile and profile template must vary" typically occurs in the context of SAP CRM (Customer Relationship Management) when there is a mismatch or inconsistency between the routing profile and the profile template being used in a particular configuration.

    Cause:

    1. Profile and Template Mismatch: The error usually arises when the routing profile and the profile template are not aligned. This can happen if the profile is set to a specific configuration that does not match the general settings of the profile template.
    2. Configuration Issues: There may be issues in the configuration settings where the routing profiles and templates are defined. This could be due to incorrect settings or missing entries.
    3. Data Inconsistency: If there are inconsistencies in the data related to the routing profiles or templates, it can lead to this error.

    Solution:

    1. Check Profile and Template Settings:

      • Go to the configuration settings for routing profiles and templates in SAP CRM.
      • Ensure that the routing profile you are using is compatible with the profile template. They should have the same settings or variations as required.
    2. Adjust Configuration:

      • If you find discrepancies, adjust the settings of either the routing profile or the profile template to ensure they match.
      • You may need to create a new profile or template if the existing ones cannot be aligned.
    3. Review Customizations:

      • If there are any custom developments or enhancements related to routing profiles, review them to ensure they are not causing the issue.
    4. Consult Documentation:

      • Refer to SAP documentation or notes related to CRM routing profiles and templates for any specific guidelines or known issues.
    5. Testing:

      • After making changes, test the configuration to ensure that the error is resolved and that the routing works as expected.

    Related Information:

    • Transaction Codes: You may need to use transaction codes like CRMD_ORDER or SPRO to access the relevant configuration areas.
    • SAP Notes: Check for any SAP Notes that might address this specific error or provide additional insights.
    • Support: If the issue persists, consider reaching out to SAP support or consulting with an SAP expert who specializes in CRM configurations.

    By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.

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