How To Fix CRM_ROUTING_GROUP239 - Profile and profile template must vary

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 239

• Message text: Profile and profile template must vary

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP239 - Profile and profile template must vary ?

  The SAP error message "CRM_ROUTING_GROUP239: Profile and profile template must vary" typically occurs in the context of SAP CRM (Customer Relationship Management) when there is a mismatch or inconsistency between the routing profile and the profile template being used in a particular configuration.
  
  Cause:
  
  Profile and Template Mismatch: The error usually arises when the routing profile and the profile template are not aligned. This can happen if the profile is set to a specific configuration that does not match the general settings of the profile template.
  
  Configuration Issues: There may be issues in the configuration settings where the routing profiles and templates are defined. This could be due to incorrect settings or missing entries.
  Data Inconsistency: If there are inconsistencies in the data related to the routing profiles or templates, it can lead to this error.
  
  
  Solution:
  
  
  Check Profile and Template Settings:
  
  Go to the configuration settings for routing profiles and templates in SAP CRM.
  Ensure that the