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Message type: E = Error
Message class: CRM_ROUTING_GROUP -
Message number: 239
Message text: Profile and profile template must vary
Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.
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CRM_ROUTING_GROUP239
- Profile and profile template must vary ?The SAP error message "CRM_ROUTING_GROUP239: Profile and profile template must vary" typically occurs in the context of SAP CRM (Customer Relationship Management) when there is a mismatch or inconsistency between the routing profile and the profile template being used in a particular configuration.
Cause:
- Profile and Template Mismatch: The error usually arises when the routing profile and the profile template are not aligned. This can happen if the profile is set to a specific configuration that does not match the general settings of the profile template.
- Configuration Issues: There may be issues in the configuration settings where the routing profiles and templates are defined. This could be due to incorrect settings or missing entries.
- Data Inconsistency: If there are inconsistencies in the data related to the routing profiles or templates, it can lead to this error.
Solution:
Check Profile and Template Settings:
- Go to the configuration settings for routing profiles and templates in SAP CRM.
- Ensure that the routing profile you are using is compatible with the profile template. They should have the same settings or variations as required.
Adjust Configuration:
- If you find discrepancies, adjust the settings of either the routing profile or the profile template to ensure they match.
- You may need to create a new profile or template if the existing ones cannot be aligned.
Review Customizations:
- If there are any custom developments or enhancements related to routing profiles, review them to ensure they are not causing the issue.
Consult Documentation:
- Refer to SAP documentation or notes related to CRM routing profiles and templates for any specific guidelines or known issues.
Testing:
- After making changes, test the configuration to ensure that the error is resolved and that the routing works as expected.
Related Information:
CRMD_ORDER
or SPRO
to access the relevant configuration areas.By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.
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