How To Fix CRM_ROUTING_GROUP236 - Assignment of business partner / agent &1 to profile &2 deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 236

• Message text: Assignment of business partner / agent &1 to profile &2 deleted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP236 - Assignment of business partner / agent &1 to profile &2 deleted ?

  The SAP error message "CRM_ROUTING_GROUP236 Assignment of business partner / agent &1 to profile &2 deleted" typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the assignment of a business partner (BP) or agent to a specific profile. This can happen during various processes, such as when trying to create or modify a business partner or when executing a transaction that involves routing or agent assignment.
  Cause:
  
  Data Inconsistency: The assignment of the business partner to the profile may have been deleted or is inconsistent in the database.
  Profile Configuration: The profile configuration may not be set up correctly, leading to the inability to assign the business partner.
  Authorization Issues: There may be authorization issues preventing the assignment from being processed correctly.
  Business Partner Status: The status of the business partner may not allow for the assignment to the profile (e.g., inactive status).
  Custom Logic: Custom enhancements or logic in the system may inadvertently delete or alter the assignment.
  
  Solution:
  
  Check Business Partner Status: Ensure that the business partner is active and has the correct status for the assignment.
  Review Profile Configuration: Verify the configuration of the profile to ensure it allows for the assignment of the business partner or agent.
  Recreate Assignment: If the assignment was deleted, try to recreate it manually through the relevant transaction codes (e.g., BP transaction).
  Check for Custom Logic: Review any custom enhancements or user exits that may affect the assignment process.
  Authorization Check: Ensure that the user has the necessary authorizations to perform the assignment.
  Consult Logs: Check the application logs (transaction SLG1) for any additional error messages or information that may provide more context on the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), CRMD_ORDER (CRM Order Management), and CRMD_ORDERADM_H (CRM Order Administration).
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches and updates.
  Documentation: Review SAP documentation related to CRM routing and business partner management for best practices and configuration guidelines.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.