How To Fix CRM_ROUTING_GROUP228 - Business partner / agent &1 is not assigned to profile &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 228

• Message text: Business partner / agent &1 is not assigned to profile &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP228 - Business partner / agent &1 is not assigned to profile &2 ?

  The SAP error message "CRM_ROUTING_GROUP228 Business partner / agent &1 is not assigned to profile &2" typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the assignment of a business partner (BP) or agent to a specific routing profile. This can happen during processes such as creating or processing transactions that involve business partners or agents.
  Cause:
  
  Missing Assignment: The business partner or agent specified in the error message is not assigned to the routing profile indicated. This can happen if the business partner was created but not properly linked to the required profile.
  Profile Configuration: The routing profile may not be configured to include the specific business partner or agent.
  Data Inconsistency: There may be inconsistencies in the data, such as changes in the business partner's status or profile that have not been updated in the system.
  Authorization Issues: The user may not have the necessary authorizations to access or assign the business partner to the profile.
  
  Solution:
  
  
  Check Business Partner Assignment:
  
  Go to the transaction code BP (Business Partner) and check if the business partner/agent is correctly assigned to the routing profile.
  If not, you can assign the business partner to the appropriate profile.
  
  
  
  Review Routing Profile Configuration:
  
  Navigate to the configuration settings for routing profiles in the SAP CRM system.
  Ensure that the routing profile includes the business partner or agent in question.
  
  
  
  Update Data:
  
  If there are inconsistencies, update the business partner's data to ensure it reflects the correct status and assignments.
  You may need to reassign the business partner to the profile if changes were made.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to view and modify the business partner and routing profile assignments.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific steps related to your version of SAP CRM, as the process may vary slightly.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP for managing business partners and CRMD_ORDER for managing CRM orders.
  SAP Notes: Search for SAP Notes related to CRM_ROUTING_GROUP228 for any specific fixes or updates provided by SAP.
  User Roles: Ensure that user roles and profiles are correctly set up in the system to avoid authorization issues.
  
  By following these steps, you should be able to resolve the error and ensure that the business partner or agent is correctly assigned to the routing profile.