How To Fix CRM_ROUTING_GROUP227 - GUID for business partner / agent & cannot be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 227

• Message text: GUID for business partner / agent & cannot be determined

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP227 - GUID for business partner / agent & cannot be determined ?

  The SAP error message "CRM_ROUTING_GROUP227" typically indicates that the system is unable to determine the routing group for a business partner or agent. This can occur in various scenarios, particularly in the context of CRM (Customer Relationship Management) processes where routing is essential for managing interactions and workflows.
  Cause:
  
  Missing or Incomplete Data: The business partner or agent may not have the necessary data configured in the system, such as a routing group or relevant attributes.
  Configuration Issues: There may be issues in the configuration of the routing groups in the SAP system, leading to the inability to map the business partner to a routing group.
  Master Data Issues: The business partner master data may be incomplete or not properly maintained, which can prevent the system from determining the correct routing group.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the routing information for the business partner.
  
  Solution:
  
  Check Business Partner Data: Verify that the business partner or agent has all the required data filled in, including the routing group. You can do this by navigating to the business partner master data in the SAP system.
  Review Routing Group Configuration: Ensure that the routing groups are correctly configured in the system. This can be done through the customizing settings in the SAP CRM module.
  Maintain Master Data: If the business partner data is incomplete, update the master data to include all necessary information, including the routing group.
  Authorization Check: Ensure that the user has the necessary authorizations to view and manage routing groups and business partner data.
  Consult Documentation: Refer to SAP documentation or help resources for specific details on the configuration of routing groups and business partners.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like BP (Business Partner) to access and maintain business partner data.
  Customizing Settings: Check the customizing settings under SPRO for CRM settings related to routing and business partner management.
  SAP Notes: Look for relevant SAP Notes that may address specific issues related to this error message. SAP Notes can provide patches or additional guidance on resolving known issues.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement the necessary solutions to resolve it.