How To Fix CRM_ROUTING_GROUP230 - Business partner / agent &1 assigned to profile &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 230

• Message text: Business partner / agent &1 assigned to profile &2

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP230 - Business partner / agent &1 assigned to profile &2 ?

  The SAP error message "CRM_ROUTING_GROUP230 Business partner / agent &1 assigned to profile &2" typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the assignment of a business partner (BP) or agent to a specific routing profile. This error can arise in various scenarios, such as during the processing of transactions, when trying to assign agents to service requests, or when configuring routing profiles.
  Cause:
  
  Incorrect Assignment: The business partner or agent specified in the error message is not correctly assigned to the routing profile indicated.
  Profile Configuration: The routing profile may not be configured to include the specified business partner or agent.
  Data Inconsistency: There may be inconsistencies in the master data related to the business partner or agent.
  Authorization Issues: The user may not have the necessary authorizations to access or modify the routing profile or the business partner.
  
  Solution:
  
  
  Check Routing Profile Configuration:
  
  Navigate to the configuration settings for routing profiles in SAP CRM.
  Verify that the business partner or agent is correctly assigned to the routing profile in question.
  If not, add the business partner or agent to the appropriate routing profile.
  
  
  
  Review Business Partner Data:
  
  Check the master data of the business partner or agent to ensure that it is complete and correctly maintained.
  Ensure that the business partner is active and not marked as obsolete or inactive.
  
  
  
  Authorization Check:
  
  Ensure that the user encountering the error has the necessary authorizations to access and modify the routing profiles and business partner data.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details on routing profiles and business partner assignments.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as BP (Business Partner) to manage business partner data or CRMD_ORDER to work with CRM orders and service requests.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to resolve the error related to the business partner or agent assignment in the routing profile.