How To Fix CRM_ROUTING_GROUP224 - Profile & has been deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 224

• Message text: Profile & has been deleted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP224 - Profile & has been deleted ?

  The SAP error message "CRM_ROUTING_GROUP224 Profile & has been deleted" typically indicates that a routing profile that is being referenced in the system has been deleted or is no longer available. This can occur in various contexts within SAP CRM, particularly when dealing with business processes that rely on specific routing profiles for managing workflows or service requests.
  Cause:
  
  Profile Deletion: The routing profile that is being referenced has been deleted from the system.
  Configuration Changes: Changes in configuration or transport of changes from one system to another may have led to the deletion of the profile.
  Data Inconsistency: There may be inconsistencies in the database where the system is trying to access a profile that does not exist.
  
  Solution:
  
  
  Check Profile Existence: Verify if the routing profile still exists in the system. You can do this by navigating to the relevant configuration area in SAP CRM where routing profiles are maintained.
  
  Use transaction code CRMD_ORDER or SPRO to access the configuration settings.
  Look for the routing profiles under the relevant section (e.g., "CRM Order Management" or "Service Management").
  
  
  
  Restore or Recreate the Profile: If the profile has been deleted, you may need to restore it from a backup or recreate it based on the required specifications.
  
  If you have a transport request that includes the profile, you can transport it back into the system.
  If you need to recreate it, ensure that you gather all necessary details about the profile's configuration.
  
  
  
  Update References: If the profile is no longer needed, ensure that any references to it in workflows, service requests, or other configurations are updated to point to a valid profile.
  
  
  Check for Transport Issues: If this issue arose after a transport, check the transport logs to see if there were any errors during the transport that might have affected the routing profiles.
  
  
  Consult Documentation: Review any documentation related to the routing profiles to understand their purpose and how they are used in your specific business processes.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for relevant notes in the SAP Support Portal.
  System Logs: Review system logs (transaction SLG1) for any additional error messages or warnings that might provide more context about the issue.
  User Authorization: Ensure that the user has the necessary authorizations to access and manage routing profiles.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or functional team for further investigation.