How To Fix CRM_ROUTING_GROUP214 - Attribute &: Interval is not permitted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 214

• Message text: Attribute &: Interval is not permitted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP214 - Attribute &: Interval is not permitted ?

  The SAP error message "CRM_ROUTING_GROUP214 Attribute &: Interval is not permitted" typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the configuration of routing groups or attributes related to the routing of service requests or activities.
  Cause:
  
  Invalid Attribute Configuration: The error usually indicates that an attribute is being used in a way that is not allowed. For example, an interval might be specified for an attribute that does not support it.
  Data Inconsistency: There may be inconsistencies in the data being processed, such as incorrect or missing values for required fields.
  Custom Development: If there are custom enhancements or modifications in the CRM system, they might be causing the error due to incorrect logic or handling of attributes.
  
  Solution:
  
  Check Attribute Settings: Review the configuration of the routing group and the attributes being used. Ensure that the attributes are correctly defined and that intervals are only applied to attributes that support them.
  Data Validation: Validate the data being processed to ensure that all required fields are filled out correctly and that there are no invalid values.
  Review Custom Code: If there are any custom developments, review the code to ensure that it is handling attributes and intervals correctly. Debugging the custom code may help identify the root cause.
  Consult Documentation: Refer to SAP documentation or notes related to CRM routing and attributes to ensure compliance with best practices.
  SAP Support: If the issue persists, consider reaching out to SAP support for assistance. They may provide specific notes or patches that address the issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide guidance on configuration.
  Transaction Codes: Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to analyze the order or activity data that is causing the error.
  Debugging: If you have access to the development environment, you can use the debugger to trace the execution and identify where the error is being triggered.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.