How To Fix CRM_ROUTING_GROUP212 - These attributes are valuated the same way in profile &

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 212

• Message text: These attributes are valuated the same way in profile &

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP212 - These attributes are valuated the same way in profile & ?

  The SAP error message CRM_ROUTING_GROUP212 typically indicates that there is a conflict in the configuration of routing groups in the SAP CRM system. This error occurs when two or more attributes in a routing group are assigned the same value in the profile, which is not allowed.
  Cause:
  The error is caused by the following:
  
  Two or more attributes in the routing profile are configured to have the same value, which leads to ambiguity in the routing process.
  This can happen due to incorrect configuration in the routing group settings or during the creation or modification of routing profiles.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Routing Profile Configuration:
  
  Go to the transaction code CRMD_ORDER or SPRO to access the configuration settings.
  Navigate to the routing group settings and check the attributes defined in the routing profile.
  Ensure that each attribute has a unique value and that there are no duplicates.
  
  
  
  Modify the Routing Profile:
  
  If you find that attributes are indeed valuated the same way, modify the routing profile to ensure that each attribute has a distinct value.
  Save the changes and re-test the routing process to see if the error persists.
  
  
  
  Review Documentation:
  
  Consult the SAP documentation or help resources for more detailed information on routing groups and profiles. This can provide insights into best practices for configuration.
  
  
  
  Testing:
  
  After making changes, perform thorough testing to ensure that the routing works as expected without triggering the error.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that might address this specific error or provide additional guidance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  CRMD_ORDER: For managing CRM orders and checking routing profiles.
  SPRO: For accessing the configuration settings in SAP.
  
  
  
  SAP Documentation:
  
  Look for SAP Help documentation related to CRM routing and profile management for more detailed guidance.
  
  
  
  Support:
  
  If the issue persists after following the above steps, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  
  
  By ensuring that the attributes in your routing profiles are uniquely defined, you should be able to resolve the CRM_ROUTING_GROUP212 error effectively.