How To Fix CRM_ROUTING_GROUP202 - System error when locking

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 202

• Message text: System error when locking

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP202 - System error when locking ?

  The SAP error message "CRM_ROUTING_GROUP202 System error when locking" typically indicates an issue related to the locking mechanism in the SAP system, particularly in the context of CRM (Customer Relationship Management) processes. This error can occur when the system is unable to lock a particular object or resource that is required for processing a transaction or operation.
  Causes:
  
  Database Lock Conflicts: The error may arise due to conflicts in database locks, where multiple processes are trying to access the same resource simultaneously.
  System Performance Issues: High system load or performance issues can lead to timeouts or failures in acquiring locks.
  Configuration Issues: Incorrect configuration settings in the CRM system or related components may lead to locking problems.
  Transport Issues: If there are ongoing transports or changes being made to the system, it may cause temporary locking issues.
  User Authorizations: Insufficient user authorizations can also lead to locking errors if the user does not have the necessary permissions to access or modify the object.
  
  Solutions:
  
  Check Lock Entries: Use transaction code SM12 to check for existing lock entries. You can identify if there are any locks that are causing the issue and release them if necessary.
  System Performance Monitoring: Monitor system performance using transaction codes like ST22 (dump analysis) and SM21 (system log) to identify any underlying issues that may be affecting locking.
  Review Configuration: Ensure that the CRM configuration is set up correctly and that there are no inconsistencies in the settings.
  User Authorizations: Verify that the user encountering the error has the necessary authorizations to perform the action that is being attempted.
  Restart the Application: Sometimes, simply restarting the application or the relevant transaction can resolve temporary locking issues.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates available that resolve known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (lock entries), SM21 (system log), ST22 (dump analysis), and SM37 (job monitoring) for troubleshooting.
  SAP Support: If the issue persists, consider reaching out to SAP Support for further assistance, providing them with detailed information about the error, including any relevant logs or screenshots.
  Documentation: Review SAP documentation related to CRM and locking mechanisms for additional insights and best practices.
  
  By following these steps, you should be able to diagnose and resolve the "CRM_ROUTING_GROUP202 System error when locking" issue effectively.