How To Fix CRM_ROUTING_GROUP204 - Profile template & does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 204

• Message text: Profile template & does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP204 - Profile template & does not exist ?

  The SAP error message "CRM_ROUTING_GROUP204 Profile template & does not exist" typically indicates that the system is trying to access a routing profile template that has not been defined or is missing in the system. This error is often encountered in the context of SAP Customer Relationship Management (CRM) when dealing with routing or workflow processes.
  Cause:
  
  Missing Profile Template: The specified profile template does not exist in the system. This could be due to it not being created, deleted, or incorrectly referenced.
  Incorrect Configuration: The configuration settings may be pointing to a profile template that is not valid or has been incorrectly set up.
  Transport Issues: If the profile template was recently transported from another system, it may not have been included in the transport request or may not have been activated properly.
  
  Solution:
  
  
  Check Profile Template: Verify if the profile template exists in the system. You can do this by navigating to the relevant configuration area in SAP CRM where routing profiles are defined.
  
  Use transaction code CRMD_ORDER or SPRO to access the configuration settings.
  Look for the section related to routing or workflow profiles.
  
  
  
  Create or Restore Profile Template: If the profile template does not exist, you may need to create it. This can be done through the configuration settings:
  
  Go to the relevant configuration path (e.g., CRM -> Basic Functions -> Order Management -> Define Routing Profiles).
  Create a new profile template with the required settings.
  
  
  
  Check Customizing Settings: Ensure that the customizing settings are correctly pointing to the existing profile templates. If there are any inconsistencies, correct them.
  
  
  Transport Management: If the profile template was supposed to be transported from another system, check the transport logs to ensure it was included and activated properly. If not, you may need to re-transport it.
  
  
  Authorization Issues: Ensure that the user has the necessary authorizations to access the profile template. Sometimes, authorization issues can lead to the system not being able to find the template.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation related to CRM routing profiles for more detailed information on how to configure and manage them.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or functional team for further investigation.