How To Fix CRM_ROUTING_GROUP122 - This profile is already defined as a selection criterion

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 122

• Message text: This profile is already defined as a selection criterion

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP122 - This profile is already defined as a selection criterion ?

  The SAP error message "CRM_ROUTING_GROUP122: This profile is already defined as a selection criterion" typically occurs in the context of SAP CRM (Customer Relationship Management) when you are trying to create or modify a routing profile or selection criteria that has already been defined in the system.
  Cause:
  The error is triggered when you attempt to create a new selection criterion or routing profile that has the same name or identifier as an existing one. This can happen if:
  
  You are trying to create a duplicate profile.
  There is a misunderstanding about the existing profiles and their usage.
  The system is configured to prevent duplicate entries for selection criteria.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Existing Profiles:
  
  Navigate to the relevant transaction in SAP (e.g., transaction CRMD_ORDER or similar) and check the existing routing profiles or selection criteria.
  Look for the profile name you are trying to create and confirm if it already exists.
  
  
  
  Modify Existing Profile:
  
  If the profile already exists and you need to make changes, consider modifying the existing profile instead of creating a new one.
  You can do this by selecting the existing profile and making the necessary adjustments.
  
  
  
  Use a Different Name:
  
  If you need to create a new profile, choose a different name or identifier that does not conflict with existing profiles.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or help files related to routing profiles and selection criteria to ensure you are following the correct procedures.
  
  
  
  Check Authorizations:
  
  Ensure that you have the necessary authorizations to create or modify profiles in the system.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or others that pertain to CRM configuration.
  SAP Notes: Search for SAP Notes related to CRM routing profiles for any specific fixes or updates.
  Configuration Guides: Review configuration guides for SAP CRM to understand how routing profiles and selection criteria are set up and managed.
  
  By following these steps, you should be able to resolve the error and successfully manage your routing profiles in SAP CRM.