How To Fix CRM_ROUTING_GROUP121 - This routing group is already selected for exclusion

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 121

• Message text: This routing group is already selected for exclusion

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP121 - This routing group is already selected for exclusion ?

  The SAP error message CRM_ROUTING_GROUP121 indicates that a specific routing group has already been selected for exclusion in the context of CRM (Customer Relationship Management) processes. This error typically arises when you attempt to exclude a routing group that is already marked for exclusion, leading to a conflict.
  Cause:
  
  Duplicate Exclusion: The routing group you are trying to exclude is already in the exclusion list.
  Configuration Issues: There may be issues in the configuration settings related to routing groups.
  Data Integrity: There could be inconsistencies in the data that lead to this error.
  
  Solution:
  
  
  Check Exclusion List: Review the current exclusion list for routing groups to confirm if the routing group in question is already excluded. You can do this by navigating to the relevant configuration or transaction where routing groups are managed.
  
  
  Remove Duplicate Exclusion: If the routing group is indeed already excluded, you may need to remove it from the exclusion list before attempting to exclude it again.
  
  
  Review Configuration: Ensure that the configuration settings for routing groups are correct. This may involve checking the settings in the CRM system or consulting with your SAP administrator.
  
  
  Data Consistency Check: Run a data consistency check to ensure that there are no underlying issues with the data that could be causing this error.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for more detailed information on managing routing groups and exclusions.
  
  
  Contact SAP Support: If the issue persists and you cannot resolve it, consider reaching out to SAP support for assistance. They can provide more specific guidance based on your system configuration and version.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with routing groups, such as CRMD_ORDER or CRMD_ORDERADM_H.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide patches or additional solutions.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.