How To Fix CRM_ROUTING_GROUP121 - This routing group is already selected for exclusion

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 121

• Message text: This routing group is already selected for exclusion

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP121 - This routing group is already selected for exclusion ?

  The SAP error message CRM_ROUTING_GROUP121 indicates that a specific routing group has already been selected for exclusion in the context of CRM (Customer Relationship Management) processes. This error typically arises when you attempt to exclude a routing group that is already marked for exclusion, leading to a conflict.
  
  Cause:
  
  Duplicate Exclusion: The routing group you are trying to exclude is already in the exclusion list.
  
  Configuration Issues: There may be issues in the configuration settings related to routing groups.
  Data Integrity: There could be inconsistencies in the data that lead to this error.
  
  
  Solution:
  
  
  Check Exclusion List: Review the current exclusion list for routing groups to confirm if the routing group in question is already excluded. You can do this by navigating to the relevant configuration or transaction where routing groups are managed.
  
  
  Remove Duplicate Exclusion: If the routing group is indeed already excluded, you may need to remove it from the exclusion list before attempting to