How To Fix CRM_ROUTING_GROUP100 - No RFC destination was maintained for the HR system

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 100

• Message text: No RFC destination was maintained for the HR system

What causes this issue?

No RFC destination is maintained for the HR system which can be used
for Business Routing.

System Response

All functions in Business Routing which need the HR system cannot
continue.

How to fix this error?

Customize / Maintain the RFC destination for the HR system.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP100 - No RFC destination was maintained for the HR system ?

  The SAP error message "CRM_ROUTING_GROUP100 No RFC destination was maintained for the HR system" typically indicates that the system is unable to find a Remote Function Call (RFC) destination that is required to connect to the Human Resources (HR) system. This can occur in scenarios where the CRM system needs to communicate with the HR system for various functions, such as retrieving employee data or processing HR-related transactions.
  Cause:
  
  Missing RFC Destination: The most common cause of this error is that the RFC destination for the HR system has not been defined in the SAP system.
  Incorrect Configuration: The RFC destination may be incorrectly configured, leading to connection issues.
  Authorization Issues: The user or system may not have the necessary authorizations to access the RFC destination.
  Network Issues: There may be network connectivity issues preventing the CRM system from reaching the HR system.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Define RFC Destination:
  
  Go to transaction code SM59 in the SAP GUI.
  Check if the RFC destination for the HR system exists. If it does not, create a new RFC destination.
  Ensure that the destination type is set correctly (usually "3" for a TCP/IP connection).
  Enter the necessary connection parameters, such as the target host, system number, and client.
  
  
  
  Test the RFC Connection:
  
  After creating or modifying the RFC destination, use the "Test Connection" feature in SM59 to ensure that the connection to the HR system is working correctly.
  
  
  
  Check Configuration in CRM:
  
  Ensure that the CRM system is configured to use the correct RFC destination for the HR system. This may involve checking customizing settings in the CRM system.
  
  
  
  Review Authorizations:
  
  Ensure that the user or service account used for the RFC connection has the necessary authorizations to access the HR system.
  
  
  
  Check Network Connectivity:
  
  Verify that there are no network issues preventing the CRM system from reaching the HR system. This may involve checking firewalls, network routes, and other connectivity settings.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific version of your CRM and HR systems for any additional configuration steps or known issues.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SM59: For managing RFC destinations.
  SICF: For checking and managing HTTP services if applicable.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to RFC connections between CRM and HR systems.
  System Logs: Review system logs (transaction SLG1) for any additional error messages or details that may provide more context about the issue.
  
  By following these steps, you should be able to resolve the "No RFC destination was maintained for the HR system" error and establish a successful connection between your CRM and HR systems.