How To Fix CRM_RFND_VAL028 - Error occurred during transaction history determination

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_RFND_VAL - refund value determination

• Message number: 028

• Message text: Error occurred during transaction history determination

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_RFND_VAL028 - Error occurred during transaction history determination ?

  The SAP error message CRM_RFND_VAL028, which states "Error occurred during transaction history determination," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with retrieving or processing transaction history data. This error can arise due to various reasons, including configuration issues, data inconsistencies, or problems with the underlying database.
  Causes:
  
  Configuration Issues: Incorrect settings in the CRM system related to transaction history determination can lead to this error.
  Data Inconsistencies: Missing or inconsistent data in the database that the system is trying to access can trigger this error.
  Authorization Issues: Lack of proper authorizations for the user trying to access the transaction history.
  System Performance: Performance issues or timeouts during the execution of the transaction history determination process.
  Custom Code: If there are custom enhancements or modifications in the system, they might interfere with the standard transaction history determination process.
  
  Solutions:
  
  Check Configuration: Review the configuration settings related to transaction history determination in the CRM system. Ensure that all necessary settings are correctly configured.
  Data Consistency Check: Perform a data consistency check to identify any missing or inconsistent data. You may need to run specific reports or transactions to validate the data.
  Authorization Check: Ensure that the user has the necessary authorizations to access the transaction history. You can check this in the user roles and authorizations.
  Performance Monitoring: Monitor system performance to identify any bottlenecks or timeouts. You may need to optimize database queries or increase system resources.
  Review Custom Code: If there are any custom developments, review the code to ensure it does not interfere with the standard processes. Debugging may be necessary to identify issues.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_UI, or others that may be involved in transaction history determination.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Review SAP documentation related to CRM transaction history and error handling for more detailed guidance.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis or technical team for further investigation, or to contact SAP support for assistance.