How To Fix CRM_RFND_VAL029 - Error occurred during sold-to determination

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_RFND_VAL - refund value determination

• Message number: 029

• Message text: Error occurred during sold-to determination

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_RFND_VAL029 - Error occurred during sold-to determination ?

  The SAP error message CRM_RFND_VAL029, which indicates that an error occurred during sold-to determination, typically arises in the context of CRM (Customer Relationship Management) processes, particularly when trying to determine the sold-to party in a transaction. This can happen in various scenarios, such as sales orders, service orders, or other CRM-related documents.
  Causes:
  
  Missing or Incorrect Data: The sold-to party may not be correctly defined in the system, or the relevant master data (like customer master records) may be incomplete or incorrect.
  Configuration Issues: There may be issues with the configuration settings in the CRM system, such as the determination procedure for sold-to parties not being set up correctly.
  Business Partner Issues: The business partner roles may not be properly assigned or activated, leading to difficulties in determining the sold-to party.
  Custom Code or Enhancements: If there are custom developments or enhancements in the system, they may interfere with the standard sold-to determination process.
  Data Consistency Issues: Inconsistencies in the data between different systems (e.g., between CRM and ERP) can lead to determination failures.
  
  Solutions:
  
  Check Master Data: Verify that the customer master data is complete and correctly maintained. Ensure that the sold-to party is defined and active.
  Review Configuration: Check the configuration settings for sold-to determination in the CRM system. This includes reviewing the determination procedure and ensuring that all necessary settings are in place.
  Business Partner Roles: Ensure that the business partner roles are correctly assigned and that the sold-to party role is active for the relevant business partner.
  Debugging: If the issue persists, consider debugging the determination process to identify where it fails. This may require technical expertise.
  Check for Custom Code: Review any custom code or enhancements that may affect the sold-to determination process. If necessary, temporarily disable them to see if the error persists.
  Data Consistency Check: Perform a consistency check between the CRM and ERP systems to ensure that the data is synchronized and consistent.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like BP (Business Partner) to check the business partner details or CRM_ORDER to review the order details.
  SAP Notes: Check SAP Notes for any known issues or patches related to CRM sold-to determination.
  Documentation: Refer to SAP documentation for detailed information on sold-to party determination and configuration settings.
  
  If the issue continues after trying the above solutions, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.