How To Fix CRM_RFND_VAL026 - Internal error occurred during invoice value determination

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_RFND_VAL - refund value determination

• Message number: 026

• Message text: Internal error occurred during invoice value determination

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_RFND_VAL026 - Internal error occurred during invoice value determination ?

  The SAP error message CRM_RFND_VAL026 indicates that an internal error occurred during the invoice value determination process in the SAP Customer Relationship Management (CRM) system. This error can arise due to various reasons, and understanding the cause is essential for troubleshooting and resolving the issue.
  Possible Causes:
  
  Configuration Issues: Incorrect or incomplete configuration in the pricing procedure or invoice settings can lead to this error.
  Master Data Issues: Problems with master data, such as customer master records, material master records, or pricing conditions, can cause inconsistencies during value determination.
  Custom Code: If there are custom enhancements or modifications in the pricing logic, they may not be functioning correctly, leading to this error.
  Missing or Incorrect Condition Records: If the necessary condition records for pricing are missing or incorrectly set up, the system may not be able to determine the invoice value.
  System Bugs: There may be bugs or issues in the specific version of SAP CRM you are using that could lead to this error.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for pricing procedures, condition types, and invoice settings in the SAP CRM system. Ensure that all necessary settings are correctly configured.
  Review Master Data: Verify the integrity of the master data involved in the transaction. Check customer and material master records for any inconsistencies or missing information.
  Analyze Custom Code: If there are any custom enhancements related to pricing or invoicing, review the code for errors or issues. Debugging the custom code may help identify the problem.
  Check Condition Records: Ensure that all required condition records are maintained and correctly set up in the system. Use transaction codes like VK11 to check condition records.
  Review Logs: Check the application logs (transaction code SLG1) for any additional error messages or details that can provide more context about the issue.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to this error message. Applying a relevant note may resolve the issue.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VF01 (Create Billing Document), VF02 (Change Billing Document), and SLG1 (Application Log) for troubleshooting.
  Documentation: Review SAP documentation related to pricing and invoicing in CRM for best practices and configuration guidelines.
  Testing: After making changes, perform thorough testing to ensure that the issue is resolved and that the invoice value determination process works as expected.
  
  By following these steps, you should be able to identify the cause of the CRM_RFND_VAL026 error and implement a solution to resolve it.