How To Fix CRM_QUOTATION004 - Accepted quotation: cannot be reset to quotation/inquiry status!

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_QUOTATION - Quotation-related messages

• Message number: 004

• Message text: Accepted quotation: cannot be reset to quotation/inquiry status!

What causes this issue?

Once a quotation has been converted to a sales order, it cannot be
converted back to a quotation.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_QUOTATION004 - Accepted quotation: cannot be reset to quotation/inquiry status! ?

  The SAP error message CRM_QUOTATION004 indicates that an accepted quotation cannot be reset to a quotation or inquiry status. This typically occurs in the SAP Customer Relationship Management (CRM) module when you attempt to change the status of a quotation that has already been accepted.
  Cause:
  
  Status Restrictions: The quotation has been accepted, which means it has moved to a status that does not allow it to be reverted back to a quotation or inquiry status. Accepted quotations are usually considered finalized and cannot be modified in this way.
  Business Process Compliance: The system is designed to maintain the integrity of business processes. Once a quotation is accepted, it is often linked to further processes (like order creation) that prevent it from being changed back to a draft or inquiry status.
  Document Flow: There may be subsequent documents (like sales orders) created based on the accepted quotation, which would further restrict changes to the quotation status.
  
  Solution:
  
  Review Document Status: Check the status of the quotation and any related documents. If there are subsequent documents created from the quotation, you may need to handle those first.
  Use Alternative Actions: If you need to make changes, consider creating a new quotation or modifying the existing one through other means (e.g., creating a follow-up document).
  Consult Configuration: If you believe the status change should be allowed based on your business process, consult with your SAP administrator or functional consultant to review the configuration settings related to quotation statuses.
  Custom Development: In some cases, if the business process requires it, custom development may be needed to allow for status changes under specific conditions.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or updates related to this error message. SAP frequently releases notes that may provide additional context or solutions.
  Documentation: Review the SAP CRM documentation for details on quotation management and status handling.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.