How To Fix CRM_QM_NOTIF004 - CRM Complaint cannot be completed: &1 &2 &3 &4

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_QM_NOTIF - CRM Complaint <-> R/3 Quality Notification

• Message number: 004

• Message text: CRM Complaint cannot be completed: &1 &2 &3 &4

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_QM_NOTIF004 - CRM Complaint cannot be completed: &1 &2 &3 &4 ?

  The SAP error message CRM_QM_NOTIF004 indicates that a CRM complaint cannot be completed due to certain conditions not being met. The placeholders &1, &2, &3, and &4 typically represent specific details about the error, such as the status of the complaint, missing data, or other relevant information.
  Possible Causes:
  
  Incomplete Data: Required fields in the complaint might not be filled out completely.
  Status Issues: The complaint may be in a status that does not allow it to be completed (e.g., it might be in a draft or pending state).
  Missing Authorizations: The user may not have the necessary permissions to complete the complaint.
  Dependencies on Other Objects: There may be dependencies on other objects (like notifications or orders) that need to be resolved before the complaint can be completed.
  Configuration Issues: There could be issues with the configuration of the CRM system that prevent the completion of complaints.
  
  Solutions:
  
  Check Required Fields: Review the complaint to ensure all mandatory fields are filled out correctly.
  Review Status: Check the current status of the complaint. If it is not in a status that allows completion, you may need to change its status or resolve any issues preventing the status change.
  User Authorizations: Verify that the user has the necessary authorizations to complete the complaint. If not, contact your system administrator to adjust permissions.
  Resolve Dependencies: Look for any related objects that may need to be addressed. For example, if there are linked notifications or orders, ensure they are in the correct state.
  Consult Configuration: If the issue persists, consult with your SAP Basis or configuration team to check if there are any configuration settings that need to be adjusted.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRM_ORDER or CRM_COMPLAINT to access and manage complaints.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message.
  Documentation: Review the SAP Help documentation for CRM complaints to understand the required processes and configurations.
  
  If the issue continues after checking these areas, it may be beneficial to engage with SAP support for further assistance.