How To Fix CRM_QM_NOTIF002 - Notification &1 has also been assigned and is not yet completed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_QM_NOTIF - CRM Complaint <-> R/3 Quality Notification

• Message number: 002

• Message text: Notification &1 has also been assigned and is not yet completed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_QM_NOTIF002 - Notification &1 has also been assigned and is not yet completed ?

  The SAP error message CRM_QM_NOTIF002 indicates that a notification (in this case, a quality notification) has already been assigned to a particular object and is not yet completed. This can occur in various scenarios within the SAP Customer Relationship Management (CRM) or Quality Management (QM) modules.
  Cause:
  
  Existing Notification: The primary cause of this error is that there is already an open notification associated with the object you are trying to work on. This means that the system does not allow you to create or assign another notification until the existing one is either completed or closed.
  Status of Notification: The existing notification may be in a status that does not allow further actions, such as "In Process" or "Open."
  Data Integrity: SAP enforces data integrity rules to prevent multiple notifications from being processed simultaneously for the same object, which could lead to confusion or data inconsistency.
  
  Solution:
  
  
  Check Existing Notifications: 
  
  Navigate to the relevant transaction (e.g., transaction code IW21 for creating notifications) and check for any existing notifications assigned to the same object.
  You can use transaction IW28 to display and manage notifications.
  
  
  
  Complete or Close the Existing Notification:
  
  If you find an existing notification that is still open, you will need to complete it. This may involve entering the necessary information, performing required actions, and then changing its status to "Completed" or "Closed."
  Ensure that all required fields are filled out and that any necessary follow-up actions are taken.
  
  
  
  Review Notification Status:
  
  If the existing notification is in a status that should allow further actions but is still causing issues, check if there are any system settings or user authorizations that might be affecting your ability to process notifications.
  
  
  
  Consult Documentation or Support:
  
  If you are unsure about how to proceed, consult the SAP documentation for your specific version or reach out to your SAP support team for assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW21 (Create Notification), IW28 (Change Notification), and IW29 (Display Notification).
  User Authorizations: Ensure that you have the necessary authorizations to create or modify notifications in the system.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that could resolve the issue.
  Training and Documentation: Consider reviewing training materials or documentation related to the Quality Management module in SAP to better understand how notifications are managed.
  
  By following these steps, you should be able to resolve the error and proceed with your work in SAP.